Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and a range of internal support functions—Marketing, Communications, Credit, Centralized Services, and more—ensuring a seamless flow of information and collaboration. You’ll also be a key stakeholder in managing change initiatives that impact sales.

This is a strategic, hands-on role with no direct reports, ideal for someone who’s a self-starter and comfortable working independently at a senior level.

Your role:

• Research and make recommendations on sales strategic plans. Develop and implement business processes and systems that drive operational effectiveness. Represent sales at quarterly operations meetings and act as a subject matter expert for IT enhancements impacting sales.
• Lead the annual sales forecasting and budgeting process. Oversee monthly and ad-hoc sales reporting, including management performance tracking and award programs.
• Oversee and implement annual bonus plans. Provide expert guidance on compensation exceptions and assist in creating sales reports as needed.
• Monitor, analyze, and report on competitor activities and trends. Communicate insights and recommendations to senior management. Research providers for lease products and develop asset profiles.
• Build and maintain strong relationships across internal teams—Regional General Managers, Team Leads, Account Managers, Marketing, Credit, Centralized Services, and more. Develop trust, facilitate teamwork, and support cross-functional initiatives.
• Communicate ideas and information clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges with creativity and sound judgment.
• Manage various sales and marketing projects. Plan and oversee budgets for community sponsorships, corporate memberships, and related activities.
• Deliver high-quality customer service, always maintaining confidentiality and professionalism in all customer and vendor interactions.

Your Team:

Joining our team means being part of a leader in equipment financing, where you'll have the chance to work with a diverse range of clients, tackle unique business challenges, and deliver impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales and will collaborate with Regional General Managers, Team Leads, Account Managers, Marketing, and other various internal departments. If you’re ready to take on exciting projects, build lasting relationships, and grow your career in a dynamic, customer-focused environment, this is the perfect place for you. Apply now and make a real difference in the success of businesses across Canada!

Requirements:

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent post-secondary education)
• Advanced understanding of the leasing industry and expert knowledge of corporate policies/procedures
• Excellent verbal and written communication skills
• Demonstrated ability to lead change and promote organizational growth
• Superior time management, prioritization, and organizational skills
• Proven interpersonal skills for building and maintaining relationships at all levels
• Strong analytical and creative problem-solving abilities
• Meticulous attention to detail and the ability to juggle multiple tasks
• High proficiency in MS Office, especially Excel and Word
• Absolute discretion and ability to handle confidential information with care

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward-thinking team preparing for a seamless move to NBC.

Languages:

English