About the role
The Role
We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick around. This is a hands-on, technical-adjacent role. You'll be working with AI teams, infrastructure engineers, and founders who know what they want, your job is to make sure they get it.
What You'll Do
- Own onboarding: take customers from signed contract to production
- Be the go-to point of contact throughout the customer lifecycle
- Proactively identify risk, expansion opportunities, and churn signals
- Work closely with our founder on renewal and upsell conversations
- Translate customer feedback into product insights for the team
- Build and document the playbooks as we grow Who You Are
- 2–5 years in Technical Customer Success, Solutions Engineering, or Technical Account Management at a B2B infrastructure company
- Comfortable talking to engineers and technical buyers, you don't need to code, but you can hold your own
- Strong communicator who can simplify complex concepts without dumbing them down
- Proactive, organized, and doesn't need hand-holding
- Startup-ready: you're excited to build process, not just follow it Nice to Have
- Experience with cloud infrastructure, GPUs, or AI/ML tooling
- Early-stage startup experience
Not the right fit? Search for Customer Success Manager jobs in Ottawa, Ontario, Canada
About PolarGrid
Similar Jobs
About the role
The Role
We're looking for a Customer Success Manager to own the post-sale relationship. Our founders close the deals, your job is to make sure customers go live quickly, get value fast, and stick around. This is a hands-on, technical-adjacent role. You'll be working with AI teams, infrastructure engineers, and founders who know what they want, your job is to make sure they get it.
What You'll Do
- Own onboarding: take customers from signed contract to production
- Be the go-to point of contact throughout the customer lifecycle
- Proactively identify risk, expansion opportunities, and churn signals
- Work closely with our founder on renewal and upsell conversations
- Translate customer feedback into product insights for the team
- Build and document the playbooks as we grow Who You Are
- 2–5 years in Technical Customer Success, Solutions Engineering, or Technical Account Management at a B2B infrastructure company
- Comfortable talking to engineers and technical buyers, you don't need to code, but you can hold your own
- Strong communicator who can simplify complex concepts without dumbing them down
- Proactive, organized, and doesn't need hand-holding
- Startup-ready: you're excited to build process, not just follow it Nice to Have
- Experience with cloud infrastructure, GPUs, or AI/ML tooling
- Early-stage startup experience
Not the right fit? Search for Customer Success Manager jobs in Ottawa, Ontario, Canada