Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Job ID: R250020693
Location: Winnipeg, MB R3P 0N5, Canada
Posted Date: August 14th 2025
Category: Retail Banking Sales & Service
Employment Type: Part time
Description
Application Deadline: 08/28/2025
Address: 2785 Pembina Highway
Job Family Group: Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
-
Identifies customer needs and initiates referrals to BMO colleagues.
-
Supports customer requests for banking services, including handling transactions and customer inquiries.
-
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
-
Offers advice and guidance on available digital and self‑serve options with the goal of making it easy, simple, and fast to bank with BMO.
-
Reviews customer profiles and engages customers in a needs‑based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
-
Escalates complex or unresolved customer situations to managers as required.
-
Contributes to meeting branch business results and the customer experience.
-
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
-
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU). Qualifications:
-
No prior experience necessary; post‑secondary degree or certification in related field of study is desirable.
-
High‑level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
-
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
-
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
-
Projects a professional presence.
-
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
-
Passionate commitment to helping customers.
-
A focus on delivering a personal experience to customers.
-
Resourceful self‑starter with courage and confidence to approach customers.
-
Readiness to collaborate and work in different capacities as part of a team.
-
Strong interpersonal skills, including the ability to build rapport and connections with customers.
-
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
-
Basic knowledge learned on the job.
-
Verbal & written communication skills - Basic (in business environment).
-
Organization skills - Basic (in business environment).
-
Collaboration & team or skills - Basic (in business environment).
Salary:
$34,750.00 - $44,900.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change and impact for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Job ID: R250020693
Location: Winnipeg, MB R3P 0N5, Canada
Posted Date: August 14th 2025
Category: Retail Banking Sales & Service
Employment Type: Part time
Description
Application Deadline: 08/28/2025
Address: 2785 Pembina Highway
Job Family Group: Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
-
Identifies customer needs and initiates referrals to BMO colleagues.
-
Supports customer requests for banking services, including handling transactions and customer inquiries.
-
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
-
Offers advice and guidance on available digital and self‑serve options with the goal of making it easy, simple, and fast to bank with BMO.
-
Reviews customer profiles and engages customers in a needs‑based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
-
Escalates complex or unresolved customer situations to managers as required.
-
Contributes to meeting branch business results and the customer experience.
-
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
-
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU). Qualifications:
-
No prior experience necessary; post‑secondary degree or certification in related field of study is desirable.
-
High‑level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
-
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
-
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
-
Projects a professional presence.
-
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
-
Passionate commitment to helping customers.
-
A focus on delivering a personal experience to customers.
-
Resourceful self‑starter with courage and confidence to approach customers.
-
Readiness to collaborate and work in different capacities as part of a team.
-
Strong interpersonal skills, including the ability to build rapport and connections with customers.
-
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
-
Basic knowledge learned on the job.
-
Verbal & written communication skills - Basic (in business environment).
-
Organization skills - Basic (in business environment).
-
Collaboration & team or skills - Basic (in business environment).
Salary:
$34,750.00 - $44,900.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change and impact for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.