Join the City of Medicine Hat as a Manager, Transit Services! Permanent | Full‑Time | Onsite | Relocation assistance available This is a unique opportunity to shape the future of public transit in Medicine Hat, a community known for its sunshine, affordability, and strong sense of connection. Whether you already call Medicine Hat home or are considering a relocation for a better quality of life, this role offers the chance to make a meaningful impact while leading a vital municipal service.

If you're looking for a leadership role where your expertise will directly influence community mobility, service quality, and long-term planning, this is an opportunity worth exploring.

What You'll Do

• Elevate transit service quality, reliability, and customer experience through strong operational and strategic leadership.
• Shape long term direction and priorities for Transit Services in partnership with senior leadership. term direction and priorities for Transit Services in partnership with senior leadership.
• Drive financial sustainability by optimizing operating and capital budgets.
• Strengthen service performance through continuous improvement and data driven decision making. driven decision making.
• Build a high performing, engaged team and positive labour culture. performing, engaged team and positive labour culture.
• Develop leaders through coaching, mentorship, and performance support.
• Enhance customer trust and community relationships through proactive communication and service excellence.
• Advance safety, compliance, and environmental stewardship.
• Leverage trends, technology, and funding opportunities to modernize transit services.

A day in the life

• No two days look exactly the same, and that's part of what makes this role impactful and rewarding. A typical day might include:
• Monitor performance dashboards to ensure service reliability and customer satisfaction.
• Guide Supervisors through real-time operational decisions to maintain smooth service delivery and ensure the effectiveness of operational systems.
• Align priorities and resource needs with leadership to advance strategic goals.
• Coach and support team members to strengthen capability and accountability.
• Review KPIs and budget performance to drive operational effectiveness.
• Contribute to long range planning and capital strategies that shape the future of transit. range planning and capital strategies that shape the future of transit.
• Engage with community partners to build trust and gather insights.
• Uphold safety standards and compliance requirements.
• Explore innovations and funding opportunities that enhance system performance.
• Meet with the leadership team to maintain system awareness and provide guidance regarding operational concerns.

We're looking for a leader who brings:

• Proven ability to build high-performing, collaborative teams.
• Experience leading large-scale change and multi-stakeholder initiatives.
• Strong strategic and financial acumen to support sustainable service delivery.
• Exceptional communication and relationship-building skills.
• Confidence navigating complex municipal environments while balancing operations and strategy.
• A proactive, solutions-focused leadership style grounded in safety, inclusion, and data-informed decision-making.

Qualifications

• Bachelor's degree in Management, Business Administration, Engineering, or a related field from a recognized post-secondary institution.
• Minimum of seven (7) years of progressive experience in a diversified municipal environment, including at least five (5) years in a supervisory or leadership role.
• Experience working within a large, diversified transit operation is considered a strong asset.
• An equivalent combination of education, training, and experience may be considered.
• Comprehensive knowledge of transit service principles, practices, legal requirements, and operational functions, including equipment and facilities.
• Valid Class 5 Alberta Driver's Licence.

Why you'll love working with us

• Collaborative team culture: Work with dedicated professionals committed to excellence and positive community impact.
• Career growth and development: Access training, mentorship, and advancement opportunities within a supportive legal team.
• Competitive total rewards: Comprehensive benefits, pension, health and dental coverage, and competitive compensation.
• Flexibility & work‑life balance: Enjoy a work model with room to balance personal and professional priorities.

Life in Medicine Hat With over 330 days of sunshine each year , Medicine Hat offers an exceptional quality of life. Enjoy beautiful parks, vibrant cultural experiences, short commute times, and a relaxed cost of living-along with abundant opportunities for outdoor recreation in every season. Whether you're relocating or returning to southern Alberta, you'll find a welcoming community that's an excellent place to live, work, learn, and play. Opportunity Awaits – Move to Medicine Hat. Ready to make an impact? If you're excited about contributing to a forward‑thinking municipal organization and bringing your legal expertise to meaningful community work, we'd love to hear from you.

#bright ideas