The SAP Basis Expert is responsible for the evolution, technical support, and maintenance of clients' SAP ecosystems, including both production and non-production environments. This role demands deep technical expertise in SAP Basis, strong communication skills, and business acumen. The consultant will serve as a Subject Matter Expert (SME) and Level 3 support, collaborating closely with incident management, managed services partners, development and functional teams, and other stakeholders.

Responsibilities

• Monitor, support, and maintain SAP production and non-production ecosystems.

• Analyze EarlyWatch Alerts (EWA) and deploy necessary corrections.

• Plan and execute periodic upgrades (Kernel, HANA, and other components).

• Analyze and deploy SAP security patches and hotfixes.

• Coordinate SAP release updates and upgrades.

• Support multiple SAP instances across the ecosystem.

• Perform SAP HANA database dimensioning and performance tuning.

• Monitor performance and conduct system tuning.

• Configure and optimize monitoring tools.

• Manage SAP printing subsystems.

• Conduct SOX and security reporting for audits.

• Configure and maintain Solution Manager scenarios (CCLM, DVM, CHARM).

• Develop and maintain documentation for SAP systems and interfaces.

• Collaborate with Architecture team on technical landscape and roadmaps.

• Interface with Program Office, Architecture, Development, and Testing teams.

• Create documentation and training materials for in-house skill development.

• Participate in IT/SAP projects, offering technical guidance and best practices.

• Support internal and external audits, including documentation preparation.

• Coach Basis team members through knowledge transfer and training.

Qualifications

• Bachelor's degree in computer science or related field, or equivalent experience.
• 15+ years of IS&T application support experience, with deep expertise in SAP Basis operations.
• Experience in SAP Basis project implementation and transport management.
• Proficiency in SAP Solution Manager (ITSM, CHARM, CSOL, CCTS, CCLM, DVM, PPM).
• Knowledge of SAP Test Suite, Job Management, and other support modules.
• Expertise in SAP landscape design, sizing, and performance tuning.
• Experience with SAP system installations, upgrades, and client copies.
• Familiarity with SAP ABAP and JAVA stacks.
• Experience with SAP ECC, S/4HANA, GTS, SCM, and interfaces.
• Exposure to SAP cloud applications (LBN, IBP, IAS, CI-DS, BTP, CALM).
• Knowledge of virtualization technologies.
• Experience with integration engines (SAP Data Services, Dell Boomi, Talend).
• Strong troubleshooting skills across SAP and non-SAP systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, multitasking environment.
• Team player with mentoring capabilities and business acumen.
• SAP cloud migration experience
• Certifications (Assets): SAP Fiori System Administration (e.g., C_FIOAD_2021), SAP HANA 2.0 SPS06 (e.g., C_HANATEC_18), SAP S/4HANA System Administration (e.g., C_TADM_23), SAP Enterprise Architect (e.g., P_SAPEA_2023)

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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