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Quality Improvement Consultant

Guelph, ON
Mid Level
full_time

Top Benefits

Health insurance
Dental insurance
Short-term disability insurance

About the role

Employment Status: Full-time

Department: Strategy, Quality & Risk

Job Code: 22082

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Living our values is important here and if you want to join a team that is compassionate, inclusive, respectful, collaborative and inspired, you can see more details about the position currently available below.

Current Shifts: Days

Position Summary:

As part of the Strategy, Quality and Risk Team, the Quality Improvement Consultant provides leadership throughout the organization to drive the delivery of safe, high-quality care in partnership with leadership, staff, physicians, patients and families in alignment with GGH’s mission, vision, and shared values.

The role works collaboratively to ensure the advancement of the GGH’s quality framework and management system, supporting senior leadership in the design and development of the framework/system, and leading its implementation via the co-creation of processes and structures to drive transparency and accountability. Overall success will require a demonstrated ability to solve complex problems, think strategically and adapt to dynamic situations with several competing priorities.

To be effective, incumbents require demonstrated knowledge and abilities in accepted strategy deployment tools (e.g. shingo), project management methodologies, quality improvement science (e.g. lean black belt), and people change management (e.g. ADKAR/Prosci) methodologies. This role uses a systems-based approach to initiate, plan and execute a wide variety of improvement projects.

The role works with leaders and their teams in a QI coaching capacity to identify and solve problems and to sustain local QI projects. Through regular coaching, the role is accountable for implementing and growing GGH’s daily management systems and building leadership capacity and capability for improvement across the organization by embedding a quality improvement mindset at all levels. The role coaches colleagues and supports the testing of new ideas, while supporting teams with implementation and spread.

In this role, you will:

  • Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
  • Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
  • Be a part of an organization committed to the well-being of our workforce
  • Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
  • Be a part of a team of high performing health care professionals

Guelph is the perfect location for health care professionals seeking to make the most of life’s experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone

  • It’s one of Ontario's most robust and growing economies
  • You will have access to excellent schools which include a university and college
  • There are multiple centres of faith reflected in the community

Qualifications, Experience, Skills and Abilities:

  • Post-secondary degree in Organizational Development, Organizational Psychology, Continuous Quality Improvement, Industrial Engineering, Healthcare Administration, or a health discipline
  • Minimum of 5 years of extensive hospital-based healthcare experience
  • Lean Green Belt; preferably Black Belt
  • Lean Six Sigma certification, preferred
  • People Change Management certification; Prosci preferred
  • A minimum 5 years’ experience in continuous process improvement
  • Proven ability to effectively lead project teams and facilitate improvement events
  • Experience with change management and project management tools and philosophies
  • Experience and demonstrated expertise in statistical data analysis to provide valuable insight to clinical and non-clinical areas throughout the hospital
  • Demonstrates a high-level of expertise with evidence-based problem-solving/improvement methodologies (e.g. Lean, Six Sigma, PDSA, 5S, Fishbone Diagrams, etc.)
  • Fluent in Microsoft 365 applications
  • Comprehensive knowledge of program planning and strategic planning
  • Strong knowledge of the health system
  • Strong analytical, critical thinking and creative problem-solving skills, with a proven ability to use evidence/data in decision-making processes includes appropriate people in the decision-making process; makes timely decisions
  • A strategic thinker, with ability to understand business and system implications
  • Results oriented with demonstrated ability to influence, achieve consensus and resolve conflict
  • Demonstrates a high level of initiative, patience, prioritization, and organizational ability skills
  • Ability to work independently and collaboratively with diverse disciplines, in a fast paced environment
  • Exhibits sound and accurate judgement; supports and explains reasoning for decisions,
  • Demonstrates excellent interpersonal and communication skills
  • Demonstrates commitment to the mission, vision, and values of GGH

Come and join our team if you are looking for an exciting opportunity where you will be supported and empowered.

All positions at GGH contribute to ensuring there is a safe environment for patients, staff and visitors. GGH is committed to fostering a safe and healthy work environment which provides equal opportunities to people with disabilities. In pursuit of GGH’s vision of together, a healthier community for everyone, all employees are responsible for practicing the values of being compassionate, inclusive, respectful, collaborative, and inspired to provide the highest quality care and experience for patients and their families.

This job posting is for a vacancy currently available. The hiring process can include the use of AI enabled systems for administrative and candidate management purposes.

About Guelph General Hospital

Hospitals and Health Care

Save Lives and Improve Yours

If you’re looking for a place where you can feel at home while making a positive difference in the lives of others, you belong at Guelph General Hospital (GGH).

At GGH we provide you with the complex care equipment of a large hospital while retaining our small-city community ties, so you don’t feel lost in the shuffle.

We believe in a workplace that nurtures people and their unique skills, where differences are appreciated and allowed to flourish. Alongside our core values, diversity, equity, and inclusion are key elements of our goal to ensure the well-being of our patients, visitors, staff, and the community.

Life at GGH

We understand that it can be challenging to balance work and personal life. We’re here to make every effort to help our staff at GGH.

Competitive pay Medical and dental benefits Vacation Statutory holidays Short and long-term disability Life insurance Healthcare of Ontario Pension Plan Wellness Centre & Programs Educational Support