Top Benefits
Medical, dental, vision, and financial benefits plus equity
401(k) matching
Ample paid time off
About the role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers, ideally within EdTech
- Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals
- Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach
- Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading
- Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively
- Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes
- Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones
- Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies
- Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills
- Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
What the job involves
- As a Senior Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships with your assigned enterprise education accounts, ensuring high value for our customers, demonstrating ROI, and executing successful contract renewals.
- As a member of the Grammarly for Education team, your role as a Senior Customer Success Manager will be pivotal in integrating our product into larger higher-ed institutions to help solve some of their toughest challenges. You will be instrumental in building a customer success engine to maximize Shuperhuman’s value for our enterprise institutional customers
- Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success
- Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth
- Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities
- Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives
- Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans
- Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education
- Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets
- Act as a consultative partner and trusted advisor, aligning Superhuman’s AI-powered solutions with each customer’s business strategy and communication goals
- Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from Superhuman’s offerings
- Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels
- Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making
- Gather and synthesize customer feedback, creating meaningful feedback loops to influence Grammarly’s product roadmap and innovation priorities
- Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements
- Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization
Benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
About Grammarly
Software Development
1001-5000
Grammarly stands with Ukraine. We invite you to do the same. Here are some ways you can help: gram.ly/WeStandWithUkraine
Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations every day. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 get their point across—and get results—without compromising security or privacy. We believe that great writing gets work done.
Grammarly’s product offerings—Grammarly Business, Grammarly Premium, Grammarly Free, and Grammarly for Education—work where you do, delivering contextually relevant writing support across over 500,000 apps and websites.
Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces. Grammarly offers a dynamic hybrid working model. This approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.
Top Benefits
Medical, dental, vision, and financial benefits plus equity
401(k) matching
Ample paid time off
About the role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role with Education industry customers, ideally within EdTech
- Proven success managing large, strategic accounts—owning renewals, driving adoption, and exceeding retention and revenue goals
- Strong communicator with exceptional relationship-building skills and a consultative, customer-centric approach
- Comfortable working with C-level stakeholders and navigating complex organizational structures through strategic multithreading
- Analytical mindset with the ability to interpret both quantitative and qualitative data, identify trends, and act decisively
- Experience influencing cross-functional partners, including product, marketing, and engineering, to advocate for customer needs and business outcomes
- Operational excellence in tools like CRM (e.g., Salesforce) for tracking activities, pipeline, and project milestones
- Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies
- Demonstrated fluency in English—both written and spoken—with polished communication and presentation skills
- Familiarity with the AI landscape, especially Large Language Models (LLMs), and a strong ability to translate technical concepts into business value
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
What the job involves
- As a Senior Customer Success Manager, you will be responsible for cultivating and maintaining strong relationships with your assigned enterprise education accounts, ensuring high value for our customers, demonstrating ROI, and executing successful contract renewals.
- As a member of the Grammarly for Education team, your role as a Senior Customer Success Manager will be pivotal in integrating our product into larger higher-ed institutions to help solve some of their toughest challenges. You will be instrumental in building a customer success engine to maximize Shuperhuman’s value for our enterprise institutional customers
- Own the full post-sales customer lifecycle for your assigned enterprise accounts, ensuring seamless onboarding, activation, and long-term success
- Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth
- Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities
- Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives
- Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans
- Drive adoption and product usage through thoughtful engagement strategies, champion development, and customer education
- Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets
- Act as a consultative partner and trusted advisor, aligning Superhuman’s AI-powered solutions with each customer’s business strategy and communication goals
- Apply knowledge of AI and Large Language Models (LLMs) to help customers stay ahead of industry trends and maximize value from Superhuman’s offerings
- Build and grow strategic relationships through multithreading, identifying and nurturing champions and influencers across departments and seniority levels
- Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making
- Gather and synthesize customer feedback, creating meaningful feedback loops to influence Grammarly’s product roadmap and innovation priorities
- Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements
- Mentor peers and share best practices, serving as a trusted resource and collaborator across the Customer Success team and broader organization
Benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
About Grammarly
Software Development
1001-5000
Grammarly stands with Ukraine. We invite you to do the same. Here are some ways you can help: gram.ly/WeStandWithUkraine
Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations every day. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 get their point across—and get results—without compromising security or privacy. We believe that great writing gets work done.
Grammarly’s product offerings—Grammarly Business, Grammarly Premium, Grammarly Free, and Grammarly for Education—work where you do, delivering contextually relevant writing support across over 500,000 apps and websites.
Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces. Grammarly offers a dynamic hybrid working model. This approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.