Senior Analyst, Commercial & Retail Fraud Monitoring
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
As a Senior Analyst, Commercial & Retail Fraud Monitoring with the Retail Wires team, you are responsible for profiling and analyzing complex wire transactions to determine unusual activity and mitigate loss. While verifying activity during outbound calls, you will provide excellent customer service to both CIBC and Simplii Financial clients. You will support the Level 4 Retail Wire Analyst team and liaise with the Banking Centre to confirm activity. In this role you are required to complete administration tasks and use problem solving skills to ensure SLA is met. You must follow required procedures and polices outlined by CIBC and Simplii Financial.
Agent @ Home Program Requirements
- Ability to work independently in a private and quiet workspace (i.e. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
- Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.
- Teamwork - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Fraud Management teams to compile data, complete investigations, reach resolutions, and share best practices.
- Data collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
- Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.
- Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
Who you are
- You can demonstrate experience in COINS/ECIF, PRM, FMCA, ECRM/SCRM, SharePoint, Microsoft Office
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E6
Employment Type
Regular
Weekly Hours
37.5
Primary Recruiter
Daniela Popa
Skills
Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Senior Analyst, Commercial & Retail Fraud Monitoring
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
As a Senior Analyst, Commercial & Retail Fraud Monitoring with the Retail Wires team, you are responsible for profiling and analyzing complex wire transactions to determine unusual activity and mitigate loss. While verifying activity during outbound calls, you will provide excellent customer service to both CIBC and Simplii Financial clients. You will support the Level 4 Retail Wire Analyst team and liaise with the Banking Centre to confirm activity. In this role you are required to complete administration tasks and use problem solving skills to ensure SLA is met. You must follow required procedures and polices outlined by CIBC and Simplii Financial.
Agent @ Home Program Requirements
- Ability to work independently in a private and quiet workspace (i.e. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
- Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.
- Teamwork - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Fraud Management teams to compile data, complete investigations, reach resolutions, and share best practices.
- Data collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
- Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.
- Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
Who you are
- You can demonstrate experience in COINS/ECIF, PRM, FMCA, ECRM/SCRM, SharePoint, Microsoft Office
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E6
Employment Type
Regular
Weekly Hours
37.5
Primary Recruiter
Daniela Popa
Skills
Analytical Thinking, Customer Experience (CX), Fraud Investigations, Fraud Monitoring, Group Problem Solving, Reporting and Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.