DESCRIPTION

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are actively seeking an experienced Senior Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.

Key job responsibilities
Manage and oversee various cross-functional programs, ensuring successful delivery.
Develop and refine program strategies, effectively leading and motivating teams.
Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
Foster collaboration with internal and external partners to optimize resource allocation and project success.
Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
Identify and mitigate risks, preventing them from escalating into major issues.
Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
Manage and communicate project budgets effectively.
Work alongside functional and regional leaders to develop and maintain the program's operating model.
Identify common practices to codify repeatable components and drive alignment when approaches differ.
Find opportunities to converge redundant efforts under a single-threaded model to improve speed and scale.
Identify scale blockers and parity gaps across the WW program and work with relevant stakeholders to eliminate or close.
Operate autonomously; drive end to end management of assigned business goals.
Shepherd special projects and initiatives from ideation to documentation to deployment.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
Our Community-Based Delivery Initiatives Team is dedicated to creating innovative delivery solutions that benefit both our customers and local communities. We combine operational excellence with community engagement to build sustainable delivery networks that drive economic opportunity while meeting Amazon's high standards for customer experience.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.