At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand The Cloud in Canada, this is your chance to make history.

Amazon Data Services Canada Inc. is currently hiring for a Engineering Operations Chief to support our data centers. The Chief is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. They are expected to be a singular focal point for all facility operations within a given data center. The Chief manages small-to-medium projects from planning to completion, obtains and tracks quotes for all necessary costs and documenting project results for future implementation at other facilities. The Chief supports Engineering Operation technicians and any third party vendors in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, stand-by diesel generators, switch gear, UPS’s, PDU’s, AHU’s, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems. This team works in an environment that operates 24/7.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.

Key job responsibilities

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center;

• Operate independently with limited direct management;

• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed;

• Perform root cause analysis of equipment failures.

• Troubleshoot and report of facility and data sever-level events within internal SLA;

• Create and deploy new standard practices for Engineering Operation Technicians, Chief Technician and vendor support teams;

• Provide training and guidance to Engineering Operation Technicians;

• Ensure all safety procedures are adhered to by vendors and Amazon staff;

• Utilize internal CMMS to manage building workflows;

• Communicate complex technical information to a non-technical audience;

• Fully comply with all physical security procedures and policies;

• Respond to off hour emergency calls related to his data centers and help with the investigation, mitigation, and recovery of the issue(s).

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 3+ years of vendor management experience
• 5+ years of data center engineering or operations experience
• 5+ years of Microsoft Office including Outlook, Word, and Excel experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience with Microsoft Office including Outlook, Word, and Excel

Preferred Qualifications

• 3+ years of construction or project management experience
• Electrical or mechanical Journeyman License
• operating engineering license such as DC II, DC III, or equivalent
• Experience in construction or project management
• 4+ years of data center engineering or operations experience
• Experience in a data center or other critical environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.