Who you are

• Extensive leadership in communications with a deep experience leading corporate communications or public/media relations with the proven ability to oversee and deliver strategic communications at scale
• Demonstrated success in developing and leading the implementation of complex communications strategies across diverse internal and external stakeholder groups and geographies, ensuring alignment with organizational goals, supporting brand identity, and addressing cultural nuances
• Deep experience in leading brand communications and storytelling, with the ability to deliver compelling narratives that resonate with diverse, global audiences
• Proven ability in capturing emerging trends in digital communication, social media platforms, and content strategies that leverage these tools to maintain a competitive edge and adapt to evolving audience behaviors
• Ability to think strategically, solve complex communication challenges, and adapt to shifting priorities while engaging stakeholders and aligning efforts with the organization’s long-term vision, strategy, and goals
• Strong leadership capabilities with the proven ability to inspire and manage high-performing teams, fostering a culture of accountability, innovation, and continuous improvement
• Outstanding written and verbal communication skills, coupled with high emotional intelligence to navigate interpersonal dynamics, influence stakeholders, and foster collaboration across all levels of the organization
• Proven ability to build and maintain strong relationships across the organization, ensuring alignment and collaboration with key stakeholders to drive unified messaging and strategic goals
• Proficiency in leveraging data and analytics to inform decisions, measure the effectiveness of communications strategies, track performance, and identify opportunities for improvement

What the job involves

• Equinix’s Head of Communications is accountable for leading the development and execution of an enterprise-wide communications strategy that effectively articulates the organization’s purpose, values, and identity through consistent, strategic narratives, both internally and externally
• This executive role is central to aligning a unified approach and voice across all platforms
• Through strategic storytelling and proactive stakeholder engagement, the Head of Communications will enhance organizational reputation, safeguard public image, and drive communications efforts that support long-term business goals
• This leader plays a critical role in fostering trust and engagement among key stakeholders, including employees, customers, investors, and the broader public, while remaining responsive to an evolving business landscape
• This role will develop and execute a cohesive, enterprise-wide communications strategy that reflects the organization’s purpose, values, and identity through consistent, strategic narratives with internal and external audiences
• Serve as a trusted communications advisor to the executive staff, offering proactive insights and strategic counsel on high impact communications matters
• Set the corporate narrative and tone and develop/maintain an infrastructure that ensures messaging consistency and governance
• Monitor and manage the company’s image and reputation
• Set clear decision-making rights, including SLAs and escalation pathways, and provide rigor and scalability in processes, templates, and tools
• Oversee the development of comprehensive PR and media relations strategies that align with the organization's goals and enterprise brand
• Build and maintain strong relationships with key media outlets, journalists, and influencers
• Oversee crisis communication protocols during critical situations to protect the organization's reputation
• Manage communications in partnership with public and government affairs, investor relations, and community relations
• Ensure the delivery of high-quality customer support communications, including operations communications that nurture ongoing customer relationships
• Focus proactive and integrated communications strategies on driving employee behavior change and the adoption of enterprise-wide initiatives
• Facilitate two-way communications with employees across all levels to foster a positive organizational culture
• Provide strategic direction for scalable communications strategies for functions and regions that align with global communications objectives, accounting for unique needs
• Ensure alignment with enterprise-wide messaging, tone, and delivery protocols for strategic initiatives and campaigns
• Lead the integrated digital channels and social media strategy, ensuring global consistency and the quick response to trends
• Leverage AI-powered tools to monitor social media, track emerging trends, and automate content creation
• Foster a culture of collaboration, innovation, creativity, and continuous improvement across teams

Benefits

• Equinix employees receive excellent health care and counseling plans that vary by country to ensure the well-being of you and your family. We offer paid vacations and holidays and encourage community involvement year-round via volunteer opportunities
• Spending time with your loved ones and taking care of your family are important. Equinix provides a range of country-specific programs that ensure you have the resources needed to thrive and manage your family’s needs
• Equinix offers different programs to help you build your financial security, make charitable donations and seek additional education. In many countries we also offer a flexible employee stock purchase plan