IS Incident Management Subject Matter Expert (Calgary)
Top Benefits
About the role
Company Description
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
Job Description
Our Western Canada Team is looking to grow and expand, offering unique opportunities to engage with high-profile clients and drive transformative initiatives across diverse industries. We are searching for an IS Incident Management Subject Matter Expert to help our client strengthen their Business Continuity and Disaster Recovery capabilities. This role will focus on reviewing existing incident management (including cyber), BCP, and DRP procedures, aligning with regulatory standards, and building a robust, integrated incident response framework.
Must be local to CALGARY and the surrounding area, as this position involves a hybrid work arrangement with some in-office presence required
Key Responsibilities:
-
Reviewing current incident management, BCP, and DRP processes and identifying regulatory obligations and industry standards (e.g., pipeline safety, environmental)
-
Conducting interviews with operational, IT, and emergency response teams to understand challenges and opportunities
-
Developing a formal incident management framework covering roles, responsibilities, and escalation procedures
-
Integrating BCP and DRP plans cohesively into the incident management lifecycle
-
Defining clear communication protocols for internal teams, regulators, and external stakeholders
-
Establishing performance metrics and reporting requirements to measure effectiveness
-
Providing training and organizational change management to ensure awareness and readiness
Qualifications
Mandatory Requirements:
- Bachelor’s degree in Information Technology, Cybersecurity, Business Continuity, or a related field
- Minimum 10 years of experience in incident management, business continuity planning (BCP), and disaster recovery planning (DRP)
- Proven expertise in developing, reviewing, and implementing integrated incident management frameworks, including cyber incident response
- Strong knowledge of regulatory obligations and industry standards related to safety, environmental compliance, and IT security
- Experience conducting interviews and workshops with operational, IT, and emergency response teams to identify gaps and opportunities
- Ability to develop formal incident escalation procedures with clearly defined roles and responsibilities
- Proficiency in integrating BCP and DRP plans cohesively into incident management lifecycles
- Experience defining and implementing communication protocols for internal teams, regulators, and external stakeholders
- Skilled in establishing performance metrics, reporting mechanisms, and continuous improvement processes
- Demonstrated ability to lead training and organizational change management initiatives to drive awareness and readiness
- Strong analytical, problem-solving, communication, and stakeholder engagement skills
- Experience working in regulated environments and managing complex compliance requirements
Other Skills & Experience:
-
Certifications such as ITIL, CISSP, CBCP (Certified Business Continuity Professional), or other relevant credentials
-
Hands-on experience with cyber incident response tools and platforms
-
Familiarity with safety-critical industries such as pipeline, energy, or environmental sectors
Additional Information
WHAT DO WE OFFER?
This is an opportunity to join a rapidly growing team to serve some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with pioneer mind-set thinking, customized solutions, and you will often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy work-life integration.
BENEFITS
- Competitive salary with a clear and structured yearly salary increase and bonuses
- Healthcare that includes dental, vision, life insurance, and RRSP contributions
- Career advocacy program that supports achieving personal development goals through coaching, collaboration, and real-time feedback
- Robust learning and development platform through the Sia Institute, Working Groups and Training
- Reimbursement for continuing education and certifications
- Your team will consist of highly educated, specialised and entrepreneurial consultants within a company which is a successful player in the global consulting market
- Working in an environment which creates opportunities to share knowledge and work together on international projects with colleagues all over the world
DEIB
Diversity, equity, inclusion, and belonging (DEIB) are part of Sia’s DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.
Our global network, DEIB@Sia, brings together our people worldwide to facilitate local and global progress, focused on the following areas:
- Gender equality (global Gender Equality Index score of 91/100 for FY19-20)
- LGBTQ+
- Race & Ethnicity
- Working Parents
- Disabilities
To learn more about Sia, please visit:
https://www.sia-partners.com/en/join-us
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
IS Incident Management Subject Matter Expert (Calgary)
Top Benefits
About the role
Company Description
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
Job Description
Our Western Canada Team is looking to grow and expand, offering unique opportunities to engage with high-profile clients and drive transformative initiatives across diverse industries. We are searching for an IS Incident Management Subject Matter Expert to help our client strengthen their Business Continuity and Disaster Recovery capabilities. This role will focus on reviewing existing incident management (including cyber), BCP, and DRP procedures, aligning with regulatory standards, and building a robust, integrated incident response framework.
Must be local to CALGARY and the surrounding area, as this position involves a hybrid work arrangement with some in-office presence required
Key Responsibilities:
-
Reviewing current incident management, BCP, and DRP processes and identifying regulatory obligations and industry standards (e.g., pipeline safety, environmental)
-
Conducting interviews with operational, IT, and emergency response teams to understand challenges and opportunities
-
Developing a formal incident management framework covering roles, responsibilities, and escalation procedures
-
Integrating BCP and DRP plans cohesively into the incident management lifecycle
-
Defining clear communication protocols for internal teams, regulators, and external stakeholders
-
Establishing performance metrics and reporting requirements to measure effectiveness
-
Providing training and organizational change management to ensure awareness and readiness
Qualifications
Mandatory Requirements:
- Bachelor’s degree in Information Technology, Cybersecurity, Business Continuity, or a related field
- Minimum 10 years of experience in incident management, business continuity planning (BCP), and disaster recovery planning (DRP)
- Proven expertise in developing, reviewing, and implementing integrated incident management frameworks, including cyber incident response
- Strong knowledge of regulatory obligations and industry standards related to safety, environmental compliance, and IT security
- Experience conducting interviews and workshops with operational, IT, and emergency response teams to identify gaps and opportunities
- Ability to develop formal incident escalation procedures with clearly defined roles and responsibilities
- Proficiency in integrating BCP and DRP plans cohesively into incident management lifecycles
- Experience defining and implementing communication protocols for internal teams, regulators, and external stakeholders
- Skilled in establishing performance metrics, reporting mechanisms, and continuous improvement processes
- Demonstrated ability to lead training and organizational change management initiatives to drive awareness and readiness
- Strong analytical, problem-solving, communication, and stakeholder engagement skills
- Experience working in regulated environments and managing complex compliance requirements
Other Skills & Experience:
-
Certifications such as ITIL, CISSP, CBCP (Certified Business Continuity Professional), or other relevant credentials
-
Hands-on experience with cyber incident response tools and platforms
-
Familiarity with safety-critical industries such as pipeline, energy, or environmental sectors
Additional Information
WHAT DO WE OFFER?
This is an opportunity to join a rapidly growing team to serve some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with pioneer mind-set thinking, customized solutions, and you will often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy work-life integration.
BENEFITS
- Competitive salary with a clear and structured yearly salary increase and bonuses
- Healthcare that includes dental, vision, life insurance, and RRSP contributions
- Career advocacy program that supports achieving personal development goals through coaching, collaboration, and real-time feedback
- Robust learning and development platform through the Sia Institute, Working Groups and Training
- Reimbursement for continuing education and certifications
- Your team will consist of highly educated, specialised and entrepreneurial consultants within a company which is a successful player in the global consulting market
- Working in an environment which creates opportunities to share knowledge and work together on international projects with colleagues all over the world
DEIB
Diversity, equity, inclusion, and belonging (DEIB) are part of Sia’s DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.
Our global network, DEIB@Sia, brings together our people worldwide to facilitate local and global progress, focused on the following areas:
- Gender equality (global Gender Equality Index score of 91/100 for FY19-20)
- LGBTQ+
- Race & Ethnicity
- Working Parents
- Disabilities
To learn more about Sia, please visit:
https://www.sia-partners.com/en/join-us
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.