Manager - Emergency Social Services
About the role
THE REGIONAL MUNICIPALITY OF DURHAM
Social Services Department
Manager - Emergency Social Services
(Temporary Full-Time)
Job ID: 22613
Job Number: 484
Open: Oct 21, 2025 Close: Nov 03, 2025
Diversity, Equity and Inclusion Statement
The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier-free workplace that is reflective of the diverse residents it serves. We welcome applications from Indigenous Peoples, people from racialized communities, women, persons who live with disabilities, people from 2SLGBTQI+ communities and people with diverse identities.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities.
Manager - Emergency Social Services
Reporting to the Director of Business Services Division (BSD), the Manager of Emergency Social Services will provide oversight in the development, implementation, management and evaluation of the Emergency Social Services program.
The incumbent will:
- Develop the Social Services emergency management program policy and design by defining, updating, and promoting a clear vision and mission for Emergency Social Services including the components: mitigation, preparedness, response, and recovery
- Developing work and communications plans, including providing reports to the Director on the status of the program, including budget implications
- Maintaining compliance for emergency management standards and regulations set out by the province and under the Emergency Management and Civil Protection Act, RSO 1990,Ontario Regulation 380/04and Regional By-law036-2015, as amended (27-2019)
- Researching legislative requirements, as well as emergency management policies, processes, and procedures from other jurisdictions to determine and refine best practices
- Leading the development of plans, procedures, training, and exercises, coordinating among the Social Services Department, Durham Emergency Management, community agencies and stakeholders, local municipalities, emergency responders, provincial staff, etc.
- Hiring and recruiting qualified and motivated staff and building an effective team
- Establishing, maintaining, and scheduling a 24/7 initial contact system for any emergency event
- Reviewing and approving training and exercise needs analysis regularly and developing an improvement plan report for Social Services staff
- Communicating with the Emergency Social Services team, Director, Durham Emergency Management, regional departments, municipalities, elected officials, and other agencies in the event of an emergency
- Obtaining information on the emergency event from police, fire and paramedics and distributing to senior staff at Regional, municipal, and Provincial levels
- Implement a public education and awareness program for personal preparedness
- Work in accordance with the provisions of applicable health and safety legislation and all corporate/departmental policies and procedures related to occupational health and safety
The incumbent will possess:
- Degree in Emergency Management, Public Administration, Social Sciences, Business Administration, or a related discipline
- Certified Emergency Manager would be considered an asset
- Master's degree in Public Administration, Business Administration, Emergency Management would be considered an asset
- Extensive experience in emergency management with demonstrated experience in management, policy and program development and implementation, risk specific planning, report writing and public speaking
- Detailed knowledge of Ontario Works Act 1997, Ontario Disability Support Program Act 1997, Child Care and Early Years Act 2014, Housing Services Act 2011, Long Term Care Homes Act 2007
- Exceptional technical knowledge in the areas of Provincial and Federal emergency management legislation, regulations, standards, plans and procedures
- Knowledge of the Occupational Health & Safety Act
- Knowledge of the Provincial and Federal Nuclear Emergency Response Plans and the Implementing Plan for Darling and Pickering Nuclear Generation Stations
- Ability to interpret and apply legislation
- Ability to conduct cost benefit analysis to determine the feasibility of programs and their impact on overall budget
- Ability to work under pressure and make important split-second decisions to address issues which occur with the operation
- Group development and group management skills including facilitating, planning, building effective teams, and conflict management
- Program planning, development, and evaluation skills
- Strong leadership and management skills
- Strategic planning and change management skills
- Excellent stakeholder management and communication skills
- A transparent, accountable, and respectful leadership approach that fosters trust and open dialogue.
- Be required to travel locally, respond to emergency situations and work outside of normal business hours as required
Management & Exempt Salary Grade 8
- Salary: $128,162 to $160,203 per annum
Conditions of Employment
All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.
External Application Process
Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online at https://bit.ly/3JiVT1I no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.
The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.
Follow us on social media @RegionofDurham
About Durham Region (The Regional Municipality of Durham)
Durham Region is situated at the eastern gateway of the Greater Toronto Area (GTA), and is made up of eight municipalities ranging from large, urban centres to small towns, hamlets and villages. These include the cities of Oshawa and Pickering; the towns of Ajax and Whitby; the Municipality of Clarington; and the townships of Brock, Scugog and Uxbridge. Did you know that paramedics, recycling programs, water supply, transit, health and social services programs, long term care homes and traffic control signals are just some of the services provided by The Regional Municipality of Durham? Under one corporation, we are a united group of vibrant and diverse communities recognized for our leadership, community spirit and exceptional quality of life. Together, our employees meet the needs of the Durham community through leadership, co-operation and service excellence. Connect with us to learn about current and future employment opportunities, as well as our organizational achievements.
Follow us on Twitter! www.twitter.com/regionofdurham Like us on Facebook! www.facebook.com/regionofdurham Terms of use: http://bit.ly/2mCPQGW
Manager - Emergency Social Services
About the role
THE REGIONAL MUNICIPALITY OF DURHAM
Social Services Department
Manager - Emergency Social Services
(Temporary Full-Time)
Job ID: 22613
Job Number: 484
Open: Oct 21, 2025 Close: Nov 03, 2025
Diversity, Equity and Inclusion Statement
The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier-free workplace that is reflective of the diverse residents it serves. We welcome applications from Indigenous Peoples, people from racialized communities, women, persons who live with disabilities, people from 2SLGBTQI+ communities and people with diverse identities.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities.
Manager - Emergency Social Services
Reporting to the Director of Business Services Division (BSD), the Manager of Emergency Social Services will provide oversight in the development, implementation, management and evaluation of the Emergency Social Services program.
The incumbent will:
- Develop the Social Services emergency management program policy and design by defining, updating, and promoting a clear vision and mission for Emergency Social Services including the components: mitigation, preparedness, response, and recovery
- Developing work and communications plans, including providing reports to the Director on the status of the program, including budget implications
- Maintaining compliance for emergency management standards and regulations set out by the province and under the Emergency Management and Civil Protection Act, RSO 1990,Ontario Regulation 380/04and Regional By-law036-2015, as amended (27-2019)
- Researching legislative requirements, as well as emergency management policies, processes, and procedures from other jurisdictions to determine and refine best practices
- Leading the development of plans, procedures, training, and exercises, coordinating among the Social Services Department, Durham Emergency Management, community agencies and stakeholders, local municipalities, emergency responders, provincial staff, etc.
- Hiring and recruiting qualified and motivated staff and building an effective team
- Establishing, maintaining, and scheduling a 24/7 initial contact system for any emergency event
- Reviewing and approving training and exercise needs analysis regularly and developing an improvement plan report for Social Services staff
- Communicating with the Emergency Social Services team, Director, Durham Emergency Management, regional departments, municipalities, elected officials, and other agencies in the event of an emergency
- Obtaining information on the emergency event from police, fire and paramedics and distributing to senior staff at Regional, municipal, and Provincial levels
- Implement a public education and awareness program for personal preparedness
- Work in accordance with the provisions of applicable health and safety legislation and all corporate/departmental policies and procedures related to occupational health and safety
The incumbent will possess:
- Degree in Emergency Management, Public Administration, Social Sciences, Business Administration, or a related discipline
- Certified Emergency Manager would be considered an asset
- Master's degree in Public Administration, Business Administration, Emergency Management would be considered an asset
- Extensive experience in emergency management with demonstrated experience in management, policy and program development and implementation, risk specific planning, report writing and public speaking
- Detailed knowledge of Ontario Works Act 1997, Ontario Disability Support Program Act 1997, Child Care and Early Years Act 2014, Housing Services Act 2011, Long Term Care Homes Act 2007
- Exceptional technical knowledge in the areas of Provincial and Federal emergency management legislation, regulations, standards, plans and procedures
- Knowledge of the Occupational Health & Safety Act
- Knowledge of the Provincial and Federal Nuclear Emergency Response Plans and the Implementing Plan for Darling and Pickering Nuclear Generation Stations
- Ability to interpret and apply legislation
- Ability to conduct cost benefit analysis to determine the feasibility of programs and their impact on overall budget
- Ability to work under pressure and make important split-second decisions to address issues which occur with the operation
- Group development and group management skills including facilitating, planning, building effective teams, and conflict management
- Program planning, development, and evaluation skills
- Strong leadership and management skills
- Strategic planning and change management skills
- Excellent stakeholder management and communication skills
- A transparent, accountable, and respectful leadership approach that fosters trust and open dialogue.
- Be required to travel locally, respond to emergency situations and work outside of normal business hours as required
Management & Exempt Salary Grade 8
- Salary: $128,162 to $160,203 per annum
Conditions of Employment
All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.
External Application Process
Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online at https://bit.ly/3JiVT1I no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.
The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.
Follow us on social media @RegionofDurham
About Durham Region (The Regional Municipality of Durham)
Durham Region is situated at the eastern gateway of the Greater Toronto Area (GTA), and is made up of eight municipalities ranging from large, urban centres to small towns, hamlets and villages. These include the cities of Oshawa and Pickering; the towns of Ajax and Whitby; the Municipality of Clarington; and the townships of Brock, Scugog and Uxbridge. Did you know that paramedics, recycling programs, water supply, transit, health and social services programs, long term care homes and traffic control signals are just some of the services provided by The Regional Municipality of Durham? Under one corporation, we are a united group of vibrant and diverse communities recognized for our leadership, community spirit and exceptional quality of life. Together, our employees meet the needs of the Durham community through leadership, co-operation and service excellence. Connect with us to learn about current and future employment opportunities, as well as our organizational achievements.
Follow us on Twitter! www.twitter.com/regionofdurham Like us on Facebook! www.facebook.com/regionofdurham Terms of use: http://bit.ly/2mCPQGW