Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and guest service-oriented Sales & Events Coordinator to join our team.

Salary range: $58,000/year - $60,000/year

Job responsibilities include, but are not limited to, the following:

• Demonstrate a high level of creativity and personal commitment to service excellence and an emotional sense of hospitality.
• Exercise exceptional attention to detail in all forms of communication, by assisting in processing reports, RFPs, drafting contracts and proposals, creating and maintaining banquet event orders and change logs.
• Accurately input data in internal contact management database and maintain and update guest profiles in internal systems.
• Work directly with the Sales, Events, Reservations and Front Office teams in entering all group room reservations, coordinating upgrades and welcome amenities and generating invoices upon guest departure.
• Compile and distribute relevant reports to appropriate departments as required, ensuring timely follow-through with all revision, cancellations and special requests for room and event bookings.
• Ensure efficient and effective loading of group, negotiated & promotional rates in coordination with the Reservations team.
• Manage banquet event orders for all hotel, resident and internal events and prepare and communicate group resumes.
• Assist Sales Managers travelling on company business by assisting with itineraries, flights, bookings and other travel arrangements.
• Assist the Sales and Events team members with site inspections, client entertainment and familiarization trips - weekend support may be required.
• Be the ‘face’ of the hotel’s Business Center, managing guest interactions and requests and maintaining stock inventory.
• Ensure that a filing system is established and that documents are readily available when needed.
• Respond to general telephone inquiries on behalf of the Sales and Events team.
• Ensure all calls, emails and any other duties related to inquiries, reservations and distribution are resolved in a timely manner.
• Maintain positive communication with all departments in the hotel and stay well-informed about hotel VIP’s, activities, promotions & events.
• Attend Sales and Events team meetings by participating, preparing, recording and distributing meeting minutes.
• Prepare client gifts for giveaways during special occasions, coordinating distribution amongst various departments.
• Order and maintain departmental supplies and equipment.
• Ensure compliance to all hotel policies, standards and procedures.
• Undertake other work-related ad-hoc responsibilities as required.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• A minimum 2 years of previous work experience in a similar capacity within another luxury hotel in the Vancouver market is preferred.
• Strong interpersonal, communication and presentation skills and the ability to multi-task in a fast-paced and guest-facing environment are essential.
• Proficiency in Microsoft Soft Suite of software is preferred.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.