MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓**, qʼʷa:n̓ƛʼən̓****, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations****where we are privileged to carry out our mission.**

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for an experienced and empathetic Counsellor who will provide exceptional care and service to the MOSAIC community, clients and staff! Not sure if you meet 100% of the qualifications? We encourage you to apply anyway! MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION SUMMARY:

Reporting to the Manager, the Counsellor provides counselling to newcomer immigrant and refugees. The position works
closely with MOSAIC programs and community partners.

KEY DUTIES AND RESPONSIBILITIES:

• Maintain and handle confidential information appropriately, maintaining a working knowledge of best practices with applicable Acts.

• Interview clients about social, psychological, emotional, and behavioural issues and
  provide counselling to clients and their family members at MOSAIC service
  locations

• Use both ONSET assessment and Child Youth Resiliency Module considering both
  risk and protective factors of clients to develop a comprehensive assessment

  • Identify, assess, and monitor client needs and areas of concern
  • Develop counselling intervention strategies that assist participants to
    plan, prepare, and attain their goals and desirable outcomes
  • Maintains case notes and develops other necessary documentation on clients and
    ensure their confidentiality

• Develop and facilitate workshops and/or group activities for clients as needed

• Provide required reports on clients’ behaviours and progress

• Share progress and concerns about clients with MOSAIC program/s workers, evaluate
  the effectiveness of the activities, and suggest alternative activities and/or referrals if
  necessary; understand and participate closely in the evaluation of the project.

• Assist the manager to achieve the contractual outcomes for the programs and inform
  them of progress toward meeting targets

• Attend a monthly supervision meeting with Manager of Counselling Programs to
  evaluate current work and discuss the appropriate professional development

• Maintain knowledge of trends, protocols, and procedures essential for operation of the
  special focus of the program or project

• Help ensure the development and maintenance of appropriate systems, procedures,
  and practice standards for the Counselling Program, and review documentation of
  services

• Ensure collection and preparation of project information in a format suitable for
  submission to funders, consultants, and partners

• Prepare regular reports for the manager on the achievement of quality standards in the
  Counselling Program

• With the Manager, ensure development and maintenance of systems, procedures, and practice standards
  for the program or project, review documentation of services

• Document client activities in data base(s), or document and collect data to produce
  contractual reports or statistics for funders

• Act as a resource person for community organizations who are planning and developing
  community development and capacity building programs and projects for newcomer
  clients

• At the request of the manager, represent the agency at consultations, meetings and
  conferences on issues related to community outreach, development, and advocacy

• Promote the Counselling Program and services through membership on community
  committees, task forces, and interagency forums

• Participate in partnership, departmental, all‐staff, and relevant community meetings,
  Inservice training, and other training

• Other duties, as assigned by the manager

QUALIFICATIONS:

• Master’s Degree in Counselling Psychology (MA or M.Ed. with RCC) or a master’s degree in Social Work (MSW with RCSW)

• Two to three years of experience working with at‐risk youth and their family members in a counselling field; working with at‐risk youth in a school environment an asset, and/or comparable education or other program, project or focus specialties

• Valid and Satisfactory Criminal Record Check Required - Vulnerable Sector Check

• Knowledge of Mental health, addiction, impact of racism and discrimination, child and youth development, culturally
  oriented parenting strategies, youth justice, youth violence, abuse and trauma, community services and resources for youth, children and settlement in the Lower Mainland

• Demonstrated ability to make effective referrals, reflecting in-depth knowledge of mental health resources and strong collaborative skills in working with mental health and social agency personnel

• Ability to utilize and interpret client assessment tools

• Ability to communicate effectively in English both verbally and in writing; other languages an asset

• Ability to deal effectively with others including the ability to work in a team and client - focused environment.

• Standard office equipment; knowledge and experience with basic computer programs (EMR, Word, Microsoft Outlook).

• Interpersonal skills

• Able to use and exercise sound judgment

• Conflict resolution skills

• Ability to plan, implement, organize and prioritize work

• Tactful, discrete, diplomatic, patient, flexible

• Able to manage stress and work under pressure

HOURS:

part-time position (7 hours per week) on Wednesday. Contract ends May 31, 2025.

The successful candidate must be able to commute to our Boundary site at 5575 Boundary Road, Vancouver, V5R 2P9.

COMPENSATION: $31.26 - $34.32 per hour

BENEFITS: N/A

DEADLINE: December 2, 2025, at 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.