Client Services Agent – After-Sales Service
Top Benefits
About the role
Here, your work is seen, your voice matters, and your coffee is always hot. You'll be joining a passionate team, proud of what it accomplishes every day, in an environment where recognition is real. With one of the most comprehensive reward programs on the market, your efforts and commitment will be truly valued. With us, every order is more than just a shipment — it's a reflection of local expertise and teamwork. Ready to turn your daily routine into an inspiring professional experience?
Apply for this position
Tasks
- Process and follow up on orders, ensuring customer deadlines are met.
- Manage and optimize inventory and backorders.
- Communicate with customers and suppliers.
- Identify, analyze, and resolve customer issues.
- Collaborate with internal teams (Sales, Operations, Credit) to improve processes and customer satisfaction.
- Research and analyze products for substitutions or order adjustments.
- Participate in training on products, systems, and procedures to develop skills.
- Track deliveries and keep information up to date to ensure on-time performance.
- Perform other related tasks to support daily operations and overall efficiency.
Advantages
- Comprehensive group insurance.
- Personal and wellness days.
- Very generous rewards program.
- Fast-growing company.
- Delicious coffee, all you can drink.
- Relaxed atmosphere with strong family values.
- Regular team-building and social activities.
- Quick hiring process.
- Free on-site parking.
- Located near major highways on the North Shore (Blainville).
- Modern and welcoming work environment.
Job requirements
- High school diploma obtained.
- Minimum of 2 years of experience in customer service.
- Bilingual in French and English, both spoken and written (40% of the clientele is anglophone).
- Proficiency in computer systems (a plus): Salesforce, Compass, ERS, Microsoft Office, Crystal, Freight, Tripsheet & Track POD.
Apply for this position
About Bedard Ressources
Bédard HR is a placement and recruitment agency that helps candidates showcase their applications and achieve their career goals. With over 25 years of experience, the company specializes in temporary, permanent, and international recruitment, while also offering human resources and outsourcing services tailored to the needs of businesses.
Client Services Agent – After-Sales Service
Top Benefits
About the role
Here, your work is seen, your voice matters, and your coffee is always hot. You'll be joining a passionate team, proud of what it accomplishes every day, in an environment where recognition is real. With one of the most comprehensive reward programs on the market, your efforts and commitment will be truly valued. With us, every order is more than just a shipment — it's a reflection of local expertise and teamwork. Ready to turn your daily routine into an inspiring professional experience?
Apply for this position
Tasks
- Process and follow up on orders, ensuring customer deadlines are met.
- Manage and optimize inventory and backorders.
- Communicate with customers and suppliers.
- Identify, analyze, and resolve customer issues.
- Collaborate with internal teams (Sales, Operations, Credit) to improve processes and customer satisfaction.
- Research and analyze products for substitutions or order adjustments.
- Participate in training on products, systems, and procedures to develop skills.
- Track deliveries and keep information up to date to ensure on-time performance.
- Perform other related tasks to support daily operations and overall efficiency.
Advantages
- Comprehensive group insurance.
- Personal and wellness days.
- Very generous rewards program.
- Fast-growing company.
- Delicious coffee, all you can drink.
- Relaxed atmosphere with strong family values.
- Regular team-building and social activities.
- Quick hiring process.
- Free on-site parking.
- Located near major highways on the North Shore (Blainville).
- Modern and welcoming work environment.
Job requirements
- High school diploma obtained.
- Minimum of 2 years of experience in customer service.
- Bilingual in French and English, both spoken and written (40% of the clientele is anglophone).
- Proficiency in computer systems (a plus): Salesforce, Compass, ERS, Microsoft Office, Crystal, Freight, Tripsheet & Track POD.
Apply for this position
About Bedard Ressources
Bédard HR is a placement and recruitment agency that helps candidates showcase their applications and achieve their career goals. With over 25 years of experience, the company specializes in temporary, permanent, and international recruitment, while also offering human resources and outsourcing services tailored to the needs of businesses.