Who you are

• This role is intentionally scoped for a high-slope operator: highly coachable, adaptable, and comfortable learning tools on the fly (including AI)
• You Put Customers First, Always. You anchor operational decisions in customer outcomes and real-world behaviour, not wishful thinking
• You Act Like an Owner. You take end-to-end responsibility, escalate risks early with options, and drive to outcomes
• You Think Big and Move Fast. You’re comfortable building systems from scratch, iterating quickly, and learning as you go
• You Constantly Learn and Grow. You’re highly coachable, adaptable, and excited to evolve how you work, especially with AI
• You Raise the Bar. You care about quality, consistency, and clarity, and you improve how teams operate
• You Win as a Team. You bring people together, handle opinionated stakeholders well, and create alignment across functions
• Have 3–6 years experience in strategy & ops, product ops, growth ops, consulting, or similar roles in high-growth environments
• Are deeply data-fluent: advanced SQL (required) and strong Excel/Sheets modeling
• Are comfortable with CRM tools (Salesforce preferred) and strong reporting hygiene
• Can lead cross-functional initiatives and communicate crisply through memos and decks
• Have an experimentation mindset: you define success metrics, guardrails, and learnings, then scale what works
• Are AI-forward: you actively use AI tools to speed up analysis, automate workflows, and synthesize feedback, while validating outputs

What the job involves

• We’re looking for an outstanding Product Operations Manager to help Float’s Product org operate with clarity, consistency, and speed
• We have five product teams, and Product Ops is the connective tissue that keeps team rituals, roadmap hygiene, initiative tracking, and performance reporting running smoothly and in a consistent format across the org
• This role also supports product decision-making by building systems to gather customer signals (surveys/NPS, sales feedback, support insights), turning them into actionable insights, and helping PMs prioritize what to build next
• You’ll partner closely with the Growth product team on cross-functional initiatives—launching campaigns, improving onboarding, and measuring promos—using strong analytics and experimentation discipline
• Run Product operating rhythms: team rituals, cadences, MBR inputs, roadmap hygiene, and initiative tracking across product teams
• Own monthly Product performance reporting and MBR preparation, including narrative, insights, and executive-ready materials (memos and decks)
• Build and maintain consistent, trusted sources of truth for product initiatives, milestones, and outcomes across teams
• Create systems and processes to capture customer signals (surveys/NPS, support tickets, sales feedback), synthesize themes, and translate them into prioritization inputs for PMs
• Partner deeply with Growth product to support cross-functional initiatives (Product, Risk, Support, PMM, Lifecycle Marketing) including campaign launches, onboarding improvements, and promo strategy
• Design and analyze experiments with clear success metrics and guardrails; move fast while explicitly managing risk in a fintech context
• Use SQL, dashboards, and AI tools to automate reporting workflows, speed up analysis, and increase insight velocity
• Proactively identify operational gaps, risks, and misalignment; propose solutions with clear trade-offs and next steps
• What Success Looks Like (6–12 Months):
• Customer feedback signals are centralized, regularly synthesized, and visibly influencing product prioritization
• Growth initiatives ship with clear measurement plans (success + guardrails), and post-launch learning is captured and reused
• Meaningful portion of manual reporting is automated via SQL + dashboards + AI-assisted workflows
• Stakeholders describe Product Ops as “the person who creates clarity and momentum” across cross-functional work

The application process

• We use technology, including artificial intelligence (AI), to support parts of our hiring process
• This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team

Benefits

• Competitive coverage of medical, dental and vision insurance for employees
• Education & learning stipend for personal growth and development
• Flexible vacation time
• Work from home stipend to help you succeed in a remote environment