About the role
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight . Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. Koin our dynamic and fast-paced company, where innovation and creativity drive everything we do. We’re looking for a skilled and customer-focused Senior Service Desk Technician to support our internal teams by ensuring seamless technical operations. This role is critical in maintaining the performance and reliability of our infrastructure, enabling our developers, and designers to focus on creating world-class gaming experiences. This is a full onsite position.
In this role you will :
- Provide responsive technical support to end-users via Microsoft Teams, email, and in-person interactions.
- Troubleshoot and resolve hardware, software, and network-related issues across Windows and macOS environments.
- Install, configure, and maintain desktops, laptops, peripherals, and essential applications.
- Assist with the deployment and setup of new equipment for onboarding and project needs.
- Document support activities and resolutions accurately within the ticketing system.
- Deliver user training and guidance on IT tools, systems, and best practices.
- Collaborate with cross-functional IT teams to resolve complex technical challenges.
- Ensure timely follow-up and resolution of all support requests to maintain high user satisfaction.
- Act as a key support to the HelpDesk Support team lead, help manage day-to-day operations and mentoring other team members.
- Adhere to and enforce global IT security policies and procedures.
- Exceptionally be available for after-hours support during emergencies or scheduled maintenance.
What we're looking for :
- College diploma in Computer Technology or a related field or 8 to10 years of hands-on experience in a Helpdesk or IT Support role, preferably in a Windows-based enterprise environment.
- Proficiency in Windows and macOS operating systems, with strong troubleshooting skills.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced, creative environment.
- Prior leadership experience is a plus and will be taken into consideration during the hiring process.
- CompTIA A+, Microsoft MDAA certifications and Microsoft Intune are highly desirable
- Bilingual proficiency in English and French (spoken and written) is required.
About Behaviour Interactive
Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.
About the role
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight . Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. Koin our dynamic and fast-paced company, where innovation and creativity drive everything we do. We’re looking for a skilled and customer-focused Senior Service Desk Technician to support our internal teams by ensuring seamless technical operations. This role is critical in maintaining the performance and reliability of our infrastructure, enabling our developers, and designers to focus on creating world-class gaming experiences. This is a full onsite position.
In this role you will :
- Provide responsive technical support to end-users via Microsoft Teams, email, and in-person interactions.
- Troubleshoot and resolve hardware, software, and network-related issues across Windows and macOS environments.
- Install, configure, and maintain desktops, laptops, peripherals, and essential applications.
- Assist with the deployment and setup of new equipment for onboarding and project needs.
- Document support activities and resolutions accurately within the ticketing system.
- Deliver user training and guidance on IT tools, systems, and best practices.
- Collaborate with cross-functional IT teams to resolve complex technical challenges.
- Ensure timely follow-up and resolution of all support requests to maintain high user satisfaction.
- Act as a key support to the HelpDesk Support team lead, help manage day-to-day operations and mentoring other team members.
- Adhere to and enforce global IT security policies and procedures.
- Exceptionally be available for after-hours support during emergencies or scheduled maintenance.
What we're looking for :
- College diploma in Computer Technology or a related field or 8 to10 years of hands-on experience in a Helpdesk or IT Support role, preferably in a Windows-based enterprise environment.
- Proficiency in Windows and macOS operating systems, with strong troubleshooting skills.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced, creative environment.
- Prior leadership experience is a plus and will be taken into consideration during the hiring process.
- CompTIA A+, Microsoft MDAA certifications and Microsoft Intune are highly desirable
- Bilingual proficiency in English and French (spoken and written) is required.
About Behaviour Interactive
Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.