SMC Communications is seeking an experienced and highly organized Account Manager (internally referred to as a Client Lead) to support a portfolio of hospitality and lifestyle clients.
This role is ideal for someone who thrives in client-facing environments and enjoys building strong relationships while keeping projects organized and moving forward. The Account Manager will play a key role in ensuring client work is delivered seamlessly across PR, marketing, social media, and creative initiatives.
While this position collaborates closely with our PR, marketing, and creative teams, the primary focus is account leadership, client service, and project management. The Account Manager ensures clients feel supported, internal teams are aligned, and work is executed at a high standard.
The ideal candidate is proactive, detail-oriented, and brings a strategic mindset to client relationships, confidently managing multiple accounts while contributing thoughtful ideas that help clients grow their brands.
This role is ideal for someone who wants to take ownership of client relationships, contribute to strategic thinking, and play an active role in shaping marketing and PR initiatives for some of Vancouver’s most exciting hospitality, restaurant, and food brands, with exposure to launches, media events, and brand storytelling
You Are

• A natural relationship builder who enjoys working closely with clients

• Highly organized and able to manage multiple projects and timelines

• A strategic thinker who looks beyond day-to-day execution and identifies opportunities for clients to grow

• A proactive communicator who keeps both clients and teams aligned

• Comfortable managing priorities and problem-solving quickly

• Passionate about hospitality, food culture, and brand storytelling

• Detail-oriented with strong follow-through

• Collaborative and excited to work with PR, marketing, and creative teams

• Curious, adaptable, and motivated to grow within an agency environment

Key Responsibilities****Client Account Management

• Lead day-to-day client relationships across assigned accounts
• Build trust through responsiveness, strategic thinking, and consistency
• Ensure clarity across timelines, deliverables, and expectations
• Prepare and lead client meetings including agendas, presentations, and recaps
• Anticipate client needs and identify opportunities for growth
• Represent SMC Communications with professionalism and care

Project Management & Coordination

• Manage timelines, deliverables, and workflows across multiple accounts
• Coordinate internal teams including PR, marketing, creative teams, and leadership
• Ensure projects are delivered on time and within scope
• Track deliverables, approvals, and project progress
• Maintain clear and organized documentation across all workstreams

Strategy & Account Support

• Support the Head of PR + Marketing on strategic planning and campaign development
• Contribute to campaign and activation planning for client initiatives
• Help identify seasonal marketing opportunities and relevant brand moments
• Support scope planning, reporting, and account growth opportunities
• Ability to think strategically about client challenges and opportunities while managing day-to-day execution.

Campaign & Marketing Support

• Coordinate integrated marketing initiatives across PR, social, and digital channels

• Contribute to the execution of campaigns and brand activations

• Ensure deliverables align with client objectives and brand positioning

• Assist with launches, media events, and marketing activations

Requirements

• 3–5 years of experience in account management, marketing, communications, or agency environments

• Strong client services mindset and relationship management skills

• Proven ability to manage multiple client accounts and projects simultaneously

• Excellent organization, time management, and attention to detail

• Strong written and verbal communication skills

• Experience working with cross-functional teams

• Marketing or communications background preferred

• Hospitality or lifestyle brand experience is considered an asset

• Familiarity with ClickUp, Google Workspace, and social media platforms is an asset

Growth & DevelopmentThis role is designed with growth in mind. The Account Manager will have a clear pathway toward Senior Account Manager and expanded leadership responsibilities as experience and impact grow. SMC supports ongoing professional development through mentorship, hands-on learning, and exposure to a wide range of client work and campaign types.
How We Support You at SMCAt SMC Communications, we believe that when our team thrives, our work thrives too. Our culture is rooted in collaboration, hospitality, and a shared passion for meaningful brand experiences.
What we offer:

• Competitive salary: $70,000–$80,000 depending on experience

• Comprehensive extended health benefits (after probation)

• 3 weeks paid vacation + 5 SMC bonus days (approximately 4 weeks total)

• Hybrid work model: 3 days in-office (Yaletown), 2 days remote

• MacBook Air laptop

• $600 annual phone allowance

• $600 annual lifestyle allowance

• Monthly team socials and shared experiences

• Industry dinners, tastings, launches, and hospitality events across Vancouver

• Professional development, mentorship, and growth opportunities

• A collaborative environment where ideas, ownership, and leadership are shared

Equal OpportunitySMC Communications is an equal opportunity employer committed to building an inclusive and respectful workplace.