Department Alberta School of Business - Undergraduate Office

Posted date August 19, 2025

Closing date September 2, 2025

Position Type Full Time - Operating Funded

Description

This position is part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this position has a comprehensive benefits package and an annual salary range of $72,625 to $121,041.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more**.**

Working for the Alberta School of Business

The Alberta School of Business is one of the world's leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We're positioned to help shape the future of business with over 140 tenured, tenure track faculty and full and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With 3400 students in our undergraduate program and 950 students in our graduate programs (including 58 PhD students), we are dedicated to fostering a welcome and supportive environment where every student has the opportunity to thrive and reach their full potential. We equip our faculty and students with the latest insights and tools to ensure students receive a transformative learning experience that prepares them for success in a rapidly evolving business landscape.

Since 1916, the innovative ideas, entrepreneurial spirit and leadership of the school's more than 33,000 alumni have strengthened businesses and communities worldwide. We actively foster partnerships with local businesses, organizations and government agencies, allowing our students and faculty to address real-world challenges and contribute directly to the local and global economy. Our outreach programs extend beyond the classroom, empowering students to use their skills for the betterment of society.

At the Alberta School of Business, you'll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth, making it an exceptional place to contribute your talents and expertise.

For more information about the school, please visit our website at: https://www.ualberta.ca/business.

Position

Reporting to the Associate Dean, Undergraduate Office, the Manager, Undergraduate Office, leads the development of policies, strategies, programs and frameworks within the Undergraduate program.

The Manager is responsible for a team which consists of a blend of front-line supervisors (support staff) and support staff and which is focused on the delivery of programs and services within the Alberta School of Business Undergraduate program. Serves as an expert strategic leader to academic leadership, faculty, staff and/or the general public on program/ service policy and process.

The Manager generates excitement, engagement, support and momentum for the team's programs and initiatives, while working to remove barriers to successful implementation. The Manager is accountable for making decisions on the effective and efficient design and delivery of the Undergraduate Office's programs and services. As a University leader, the incumbent translates their strategic vision into operational/action plans for their staff, thereby providing a direct line of sight to their accountabilities.

The role is expected to operate as a second in command for when the Associate Dean is unavailable, or away from the office.

In all facets of this role, the Manager endeavors to integrate and advance the University's commitments to equity, diversity and inclusivity.

Duties

• Provides professional and managerial expertise and know-how to the development, maintenance and operation of an academic program or student service.
• In conjunction with a Service Partner (Finance), manages the finances for the academic program or student service. Accounts for the assigned budget.
• Evaluates the performance of the current program or service. Manages data and develops insights to make process improvements.
• Ensures effective operation of Undergraduate Office responsibilities.
• Develops and monitors an effective business continuity plan for services provided by the Undergraduate Office.
• Assists academic leadership with all levels of planning for the specific academic program or service.
• Creates an environment that encourages innovation and enables change. Maintains awareness of internal and external influences/factors impacting the University (e.g., strategic, operational, environmental, budgetary, and legislative changes) and anticipates and recommends shifts in or new strategies and initiatives to address institutional potential challenges, issues and impacts on the institution and workforce.
• Completes environment scanning and assesses opportunities and risks related to the program or service. Sees connections, patterns or trends in the information available and identifies their implications.
• Responds to requests from leadership for additional information to support decision-making. Uses key analytics to create statistical reports and analysis.
• Is organizationally aware and is expected to recognize and understand the diverse and sensitive context in which the program or service operates.
• Ensures undergraduate enrollment targets are met by developing strategies and implementing actions for various applicant pools, in collaboration with central recruiting efforts and through joint programs with other faculties.
• Sets and communicates clear performance expectations for staff. Removes barriers to staff achieving goals.
• Gives honest feedback to staff, consistently recognizes performance but also effectively identifies and coaches performance issues.
• Creates an environment where diverse ideas, perspectives, and achievements are recognized, rewarded and celebrated.
• Fosters cooperation, collaboration, and communication to create consensus and accomplish objectives.
• Identifies and recommends responses to emerging issues that affect the program or service. Uses data and evidence to inform decision-making. Involves the right people in decision-making. Escalates decisions that are beyond scope of accountability or those that will set precedent.

Minimum Qualifications

• A Bachelor's degree.
• 5 or more years of senior level management experience in successfully leading and supervising staff.
• Thorough knowledge and experience with the University of Alberta academic regulations, including admissions, records, registration, evaluation and grading procedures, examinations, academic standing and appeals, and grievances.
• Strong technological and software proficiency, including data analysis and management, word processing, online communications and other applications.
• High level of analytical and problem-solving skills and critical-thinking skills.
• Planning, organizational, and time management skills.
• Ability to work independently.
• Identifies key influencers and creates and uses internal and external networks to shape objectives and build support for ideas, initiatives and directions.
• Proven ability to work collaboratively with team members from different areas of expertise, and with senior administrators in an organization. registration, evaluation and grading procedures, examinations, academic standing and appeals, and grievances.

Preferred Qualifications

• A Master's degree (MBA preferred).
• Experience managing multiple teams.
• Experience planning and managing budgets.
• Experience with risk assessment.
• Track record of providing a motivating work environment, building relationships internally and externally, and planning workflows to meet multiple goals and deadlines.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.

Note: This opportunity will be available until midnight September 2, 2025, Edmonton, Alberta local time.