The Principal Program Lead, Facilities & Property Management Lead, Canada, will provide strategic direction and lead Chick-fil-A’s facilities, maintenance and property management efforts across Canada for all restaurant concepts.

This individual will ensure that existing restaurants and assets continuously support our business strategy, operating to Chick-fil-A’s high-quality standards, and are properly maintained for their useful life. After grand opening, they will be the primary staff contact relating to assets and property management for Canadian Operators and landlords, leading all work related to their long-term facilities, equipment, reinvestment and property management needs.

This role will partner with numerous leaders across the business, including Real Estate, Legal, Design, Development & Construction, Facilities & Equipment, Property Management, Reinvestment, Tests & Rollouts, and Field Operations.

The Principal Facilities & Property Management Lead will report to the Director, Restaurant Development, but will operate with significant and independent decision-making authority and autonomy.

Responsibilities Maintain Existing Restaurants

• Proactively prevent and remove barriers for Operators by staying engaged with the day-to-day Facilities Management and working together to support the Canadian market
• Be present for onsite assessments of existing annual site visits performed by Facilities Management (FM) team, including project status reports and scopes of work
• Engage with the extended Facilities Management team when the need to manage contractors and service vendors for execution of repairs and maintenance projects and roll out support is needed
• Develop and maintain strong relationships with property owners, tenants, vendors, and contractors
• Work closely with the Operator to effectively communicate schedules
• Assist the Design & Construction (D&C) team with a smooth turnover, delivered with excellence and minimal punch list
• Influence the design and construction of future restaurants through raising value engineering suggestions, technology, and LEAN best practices to streamline the construction process and gain efficiencies
• Work with broader Facilities Management team to establish the annual FM budget used to maintain accurate annual project and programs, including both planned and deferred projects
• Lead all reinvestment work ranging from reimaging projects to major remodels or relocations

Identify, develop, influence, and lead strategic partners relating to Facilities, Repairs & Maintenance and Property Management in Canada

• Responsible for both partner strategy and delivery strategy
• Influence the selection, development, and leadership of outside resources, including general contractors, subcontractors, project management consultants, field consultants, local suppliers/distributors, sign vendors, equipment vendors, warehousing/logistics partners, freight brokers, etc.
• Manage partner contracts and lead them through the project approvals process
• Introduce the Chick-fil-A brand and expectations to all new partners
• Coach, train, and establish partner expectations to ensure the highest level of professional standards and that they are equipped to represent Chick-fil-A well

Financial stewardship

• Financial responsibilities include forecasting, creating, and stewarding the annual Canada Property Management and Facilities & Equipment budget
• Partner with Construction to ensure we bid, evaluate, and procure the scope of work through qualified suppliers and construction partners
• Partner with Design and National Accounts to source and onboard new suppliers that can reduce costs, reduce lead times, and maintain high quality standards
• Provide strategic direction for new and replacement construction materials (local vs. national supply, lead times, warehousing, logistics, replacement parts / materials / equipment, etc.)

Influence organizational stakeholders

• Serve as the primary existing restaurants contact in Canada for Chick-fil-A staff, Operators, and other key stakeholders to ensure effective communication, teamwork, alignment, and great results
• Develop structure and remove barriers to expedite and maximize Chick-fil-A’s expansion efforts to Canada by leveraging domestic programs and creating new ones for Canada as needed

Required Qualifications (Knowledge, Skills, & Abilities)

• Demonstrated interpersonal skills
• Effective communicator (written, verbal, as an individual, and in group setting).
• Demonstrated leadership in development, construction, and/or facilities management within the Canadian restaurant, retail, or commercial industries.
• Previous experience in selecting/developing partners and building high performing teams
• Strong financial acumen
• Able to manage multiple projects of varying complexities at the same time
• Can maintain relational credibility across the organization while influencing and implementing business strategies
• Strong background in project management and contract negotiations
• Working knowledge of various codes and ADA requirements
• Self-motivated to continuously improve

Preferred Qualifications (Knowledge, Skills, & Abilities)

• LEAN experience (pull planning, etc.)
• Experience with construction and/or facility managementoutsourcing and remote models

Required Years Of Experience 6

Preferred Years Of Experience 7

Required Level Of Education Bachelor's degree or equivalent experience

Preferred Level Of Education Bachelor's Degree

Preferred Major/Concentration Engineering, Constructions, Architecture, Business, Finance or related field

Posting Type Current

Travel Requirements 30%