Top Benefits
About the role
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The mission of the Faculty of Social Science is to contribute to society's development through the education of students, the creation and dissemination of knowledge, and the establishment of innovative partnerships with industry, government, and other educational institutions globally.
The Social Science Technology Services (SSTS) department delivers the best technology services and support to faculty, staff, and students in the Faculty of Social Science in a helpful and friendly manner. We will do our part to contribute to "the best student experience" and to support the faculty to fulfill the research and teaching mission of the University.
Responsibilities
The Technical Support position provides front-line technical support, providing basic technical support to faculty and staff and assisting with incoming Helpdesk requests. The incumbent will be responsible for carrying out deployment of computer equipment to faculty and staff within the Faculty of Social Science and providing routine maintenance of computer systems. The incumbent will ensure that systems are fully functioning, upgrades and patches are installed appropriately, and file and data back-up services are in place. The incumbent will adhere to prescribed procedures and policies, maintain accurate records, summarize and compile data and results for dissemination, and perform other related tasks as required.
Qualifications
Education:
- Community College Diploma or Undergraduate Degree in a related field
Experience:
- 1 year of work experience providing support and customer service
Skills, Abilities & Expertise:
- Familiarity with computer operating systems, networks, and applications software
- Familiarity with installation of desktops, laptops, and portable devices
- Ability to follow formal business practices and processes with high attention to detail and accuracy
- Ability to employ a systematic and efficient approach to work
- Communication skills with confidence interacting with individuals at all levels of an organization
- Intermediate computer skills in Microsoft Office Suite
- Ability to apply creativity, innovation and resourcefulness to daily work
- Personable and courteous in working relationships with faculty and staff
- Customer service skills with a desire to achieve results in a professional and timely manner
- Demonstrated ability to understand and resolve issues
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to work independently and effectively as a member of the team to achieve department goals
Why Western?
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Not the right fit? Search for Technical Support jobs in London, ON
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.
Similar Jobs
Top Benefits
About the role
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The mission of the Faculty of Social Science is to contribute to society's development through the education of students, the creation and dissemination of knowledge, and the establishment of innovative partnerships with industry, government, and other educational institutions globally.
The Social Science Technology Services (SSTS) department delivers the best technology services and support to faculty, staff, and students in the Faculty of Social Science in a helpful and friendly manner. We will do our part to contribute to "the best student experience" and to support the faculty to fulfill the research and teaching mission of the University.
Responsibilities
The Technical Support position provides front-line technical support, providing basic technical support to faculty and staff and assisting with incoming Helpdesk requests. The incumbent will be responsible for carrying out deployment of computer equipment to faculty and staff within the Faculty of Social Science and providing routine maintenance of computer systems. The incumbent will ensure that systems are fully functioning, upgrades and patches are installed appropriately, and file and data back-up services are in place. The incumbent will adhere to prescribed procedures and policies, maintain accurate records, summarize and compile data and results for dissemination, and perform other related tasks as required.
Qualifications
Education:
- Community College Diploma or Undergraduate Degree in a related field
Experience:
- 1 year of work experience providing support and customer service
Skills, Abilities & Expertise:
- Familiarity with computer operating systems, networks, and applications software
- Familiarity with installation of desktops, laptops, and portable devices
- Ability to follow formal business practices and processes with high attention to detail and accuracy
- Ability to employ a systematic and efficient approach to work
- Communication skills with confidence interacting with individuals at all levels of an organization
- Intermediate computer skills in Microsoft Office Suite
- Ability to apply creativity, innovation and resourcefulness to daily work
- Personable and courteous in working relationships with faculty and staff
- Customer service skills with a desire to achieve results in a professional and timely manner
- Demonstrated ability to understand and resolve issues
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to work independently and effectively as a member of the team to achieve department goals
Why Western?
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Not the right fit? Search for Technical Support jobs in London, ON
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.