Client Account Manager
About the role
Description
Premium is seeking a Client Account Manager to own and elevate the end-to-end support strategy for our assigned client portfolios. This role serves as the central hub and direct point of contact for our clients, seamlessly bridging the gap between corporate client strategy and day-to-day retail field execution.
The ideal candidate is an analytical, relationship-driven partner who can turn data into retail results. You will ensure program compliance, unlock sales growth for manufacturer and retailer products, and lead internal cross-functional teams to deliver pristine operational execution from program launch to daily reporting.
Responsibilities
Specifically, the Client Account Manager will be responsible for:
Primary Client Partnership: Serving as the main day-to-day point of contact for assigned clients; hosting weekly performance reviews to align on program priorities, compliance, and execution metrics. Cross-Functional Communication: Providing daily direction and program updates to field management, client support staff, reporting teams, and executive leadership to ensure total account alignment. Operational Execution & Compliance: Partnering closely with Field Operations and Regional Managers to track execution compliance, review retail trends, and proactively resolve in-store execution gaps. Data Analysis & Reporting: Creating comprehensive instruction guides, issue-tracking logs, and professional analytical reports (covering sales, merchandising, and competitive trends) for both internal and client stakeholders. Sales & Growth Identification: Partnering with sales and internal teams to identify creative support ideas, optimize shelf space, secure secondary placements, and unlock new business opportunities for the client and the Company. Training & Field Enablement: Collaborating with Regional Managers to identify field training needs, ensuring retail representatives are fully equipped and continuously trained to meet program specifications. Budget & Resource Planning: Actively managing program frequency plans and operational budgets throughout the month, strategically planning for additional resources during high-priority program blitzes. Market Grounding: Conducting store visits (both independently and alongside clients) to audit execution quality, observe trends, and continuously optimize program design.
Qualifications
Undergraduate degree preferred with an emphasis in Business, Marketing, or a related field desired. Minimum 3–5 years' experience in client services, account management, or retail operations support required. Proven track record of managing client relationships, building professional analytical reports, and tracking field sales compliance metrics. Advanced proficiency in leveraging retail data applications, CRM software, and Microsoft Excel for report generation. Requires a flexible schedule with the ability to provide weekend support during high-volume program blitz periods or retail events as needed. Strong organizational skills with a demonstrated ability to manage budgets, project timelines, and operational frequency plans.
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Marketing
Salary Range: $70,000.00 - $80,000.00
Company: Premium Retail Services (Canada), Inc.
Req ID: 32183
Not the right fit? Search for Client Account Manager jobs in Mississauga, Ontario, Canada
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.
Similar Jobs
Client Account Manager
About the role
Description
Premium is seeking a Client Account Manager to own and elevate the end-to-end support strategy for our assigned client portfolios. This role serves as the central hub and direct point of contact for our clients, seamlessly bridging the gap between corporate client strategy and day-to-day retail field execution.
The ideal candidate is an analytical, relationship-driven partner who can turn data into retail results. You will ensure program compliance, unlock sales growth for manufacturer and retailer products, and lead internal cross-functional teams to deliver pristine operational execution from program launch to daily reporting.
Responsibilities
Specifically, the Client Account Manager will be responsible for:
Primary Client Partnership: Serving as the main day-to-day point of contact for assigned clients; hosting weekly performance reviews to align on program priorities, compliance, and execution metrics. Cross-Functional Communication: Providing daily direction and program updates to field management, client support staff, reporting teams, and executive leadership to ensure total account alignment. Operational Execution & Compliance: Partnering closely with Field Operations and Regional Managers to track execution compliance, review retail trends, and proactively resolve in-store execution gaps. Data Analysis & Reporting: Creating comprehensive instruction guides, issue-tracking logs, and professional analytical reports (covering sales, merchandising, and competitive trends) for both internal and client stakeholders. Sales & Growth Identification: Partnering with sales and internal teams to identify creative support ideas, optimize shelf space, secure secondary placements, and unlock new business opportunities for the client and the Company. Training & Field Enablement: Collaborating with Regional Managers to identify field training needs, ensuring retail representatives are fully equipped and continuously trained to meet program specifications. Budget & Resource Planning: Actively managing program frequency plans and operational budgets throughout the month, strategically planning for additional resources during high-priority program blitzes. Market Grounding: Conducting store visits (both independently and alongside clients) to audit execution quality, observe trends, and continuously optimize program design.
Qualifications
Undergraduate degree preferred with an emphasis in Business, Marketing, or a related field desired. Minimum 3–5 years' experience in client services, account management, or retail operations support required. Proven track record of managing client relationships, building professional analytical reports, and tracking field sales compliance metrics. Advanced proficiency in leveraging retail data applications, CRM software, and Microsoft Excel for report generation. Requires a flexible schedule with the ability to provide weekend support during high-volume program blitz periods or retail events as needed. Strong organizational skills with a demonstrated ability to manage budgets, project timelines, and operational frequency plans.
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Marketing
Salary Range: $70,000.00 - $80,000.00
Company: Premium Retail Services (Canada), Inc.
Req ID: 32183
Not the right fit? Search for Client Account Manager jobs in Mississauga, Ontario, Canada
About Acosta Group
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.
Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.
Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.