About Us

Intega IT is a growing Managed IT Services provider focused on delivering exceptional IT support, cybersecurity, and cloud solutions to small and mid-sized businesses since 2001. We pride ourselves on building long-term partnerships with our clients by aligning technology with their business goals.

Our culture is rooted in collaboration, accountability, and continuous improvement. We’re looking for someone who thrives in a client-facing role and wants to make a real impact.

About the Role

As a Customer Success Manager, you will be the primary point of contact for a portfolio of clients, acting as a trusted advisor and ensuring they receive maximum value from our services. You will focus on relationship management, client retention, and identifying opportunities to enhance and expand services.

This role is ideal for someone who understands IT services and enjoys combining customer experience with strategic account growth.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned client accounts
• Build strong, long-term relationships with key stakeholders
• Conduct regular check-ins, business reviews (Service Reviews), and strategic planning sessions

Account Growth & Retention

• Identify upsell and cross-sell opportunities across IT services, cybersecurity, and cloud solutions
• Ensure high client satisfaction and proactively address concerns
• Manage renewals and contract lifecycle

Strategic Advisory

• Understand client business goals and align IT solutions accordingly
• Collaborate with technical teams to develop tailored recommendations
• Present roadmaps, proposals, and service improvements

Service Coordination

• Act as a liaison between clients and internal teams (Service Desk, Projects, vCIO)
• Ensure timely resolution of issues and overall service delivery excellence
• Monitor account health, performance metrics, and SLA adherence

Reporting & Administration

• Maintain accurate CRM records, forecasts, and account plans

• Track revenue, opportunities, and customer engagement

• Prepare reports and presentations for clients and leadership

What You Bring

• 1+ years of experience in account management, preferably in an MSP or IT services environment

• Strong understanding of IT infrastructure, cloud (Microsoft 365, Azure), and cybersecurity concepts

• Proven ability to manage multiple client relationships and drive account growth

• Excellent communication, presentation, and interpersonal skills

• Experience with CRM tools and sales/account management processes

• Ability to translate technical concepts into business value

Nice to Have

• Experience in a Managed Services Provider (MSP) environment

• Knowledge of ITIL or service delivery frameworks

• Background in B2B sales or customer success

• Certifications in Microsoft, cybersecurity, or sales methodologies

Why should you work here?

• Strong, People-First Culture
  A company culture built on unity, transparency, and trust. You’ll work alongside a supportive leadership team that values open communication, recognizes contributions, and genuinely cares about your success.
• Competitive, Performance-Based Compensation
  Your salary reflects your experience, certifications, and proven success. We reward growth, initiative, and impact, not just tenure.
• A Workplace You’ll Actually Enjoy Coming To
  Our office is conveniently located in Westboro within walking distance to some of the best coffee shops and restaurants, perfect for team lunches, client meetings, or a quick recharge during the day.
• Comprehensive Health & Group Benefits
  We offer shared group and health benefits designed to support your well-being and provide peace of mind for you and your family.
• Meaningful Team Connections
  Regular team-building activities and company events help you build real relationships with your colleagues because work is better when you enjoy the people around you.
• Be Part of What’s Next
  Play a key role in shaping modern workplace solutions and emerging AI offerings. Your ideas won’t just be heard they’ll help define our future direction.
• A Culture of Collaboration & Growth
  We foster an environment where knowledge is shared, ideas are encouraged, and continuous improvement is part of everyday work.
• Invested in Your Development
  Through our Continuing Education Program, we actively support your professional growth with training, certifications, and learning opportunities to help you stay ahead in a fast-moving industry.
• Make a Real Impact
  Your work directly influences our clients’ success. You won’t be a number here; you’ll be a valued contributor whose efforts make a difference.