Philanthropy Associate, Donor Services
About the role
The Impact the Philanthropy Associate, Donor Services can make:
The Philanthropy Associate, Donor Services plays a key role in ensuring exceptional donation administration and outstanding customer service for Covenant House Vancouver’s supporters. Through accurate and efficient gift processing, strong attention to detail, and meaningful donor stewardship, the Associate directly supports fundraising success. This role also offers opportunities to build relationships with donors and contribute to a supportive, collaborative Philanthropy team committed to innovation, learning, and shared purpose.
How you will contribute:
-
Manage incoming mail and donations with accuracy and efficiency, ensuring all daily, weekly, and monthly processing deadlines are met
-
Accurately capture donor and gift information in Raiser’s Edge
-
Provide administrative support to the Philanthropy team
-
Serve as a frontline contact for donors, responding to inquiries by phone and email in a professional and timely manner
-
Provide secondary support and guidance to temporary staff during peak fundraising periods
-
Perform other duties as required to support departmental needs
This position has the opportunity to work a 9-day fortnight schedule most months of the year, where you’ll work longer days for 9 days and earn every other Friday off.
Compensation:
The successful candidate can expect a starting salary of between $41,095.60 and $51,378.60 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $61,661.60.
Who are we looking for?
Education and Experience:
- 1–2 years of related administrative experience
- Experience with Raiser’s Edge is an asset
- Experience working in a non-profit or office environment is considered an asset
- Experience with database management and gift processing is an asset
- Demonstrated interest in philanthropy and willingness to learn new skills
Competencies:
- Excellent customer service skills and a donor-centered mindset
- Strong interpersonal, written, and verbal communication skills
- Exceptional organizational skills and strong time-management abilities
- Ability to work both independently and collaboratively in a team environment
- High attention to detail and accuracy
- Comfortable navigating and working in multiple databases
- Proficient navigating multiple databases and systems
- Skilled in Microsoft Office (Outlook, Excel, Word)
- Passion for supporting youth experiencing homelessness
- Demonstrated reliability and follow-through
- Ability to maintain accuracy and quality in high-volume or routine work
- Adaptability to different systems, processes, and workflows
- Commitment to continuous learning and professional growth in philanthropy
- Strong alignment with Covenant House’s mission and values, including supporting youth experiencing homelessness
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.
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Philanthropy Associate, Donor Services
About the role
The Impact the Philanthropy Associate, Donor Services can make:
The Philanthropy Associate, Donor Services plays a key role in ensuring exceptional donation administration and outstanding customer service for Covenant House Vancouver’s supporters. Through accurate and efficient gift processing, strong attention to detail, and meaningful donor stewardship, the Associate directly supports fundraising success. This role also offers opportunities to build relationships with donors and contribute to a supportive, collaborative Philanthropy team committed to innovation, learning, and shared purpose.
How you will contribute:
-
Manage incoming mail and donations with accuracy and efficiency, ensuring all daily, weekly, and monthly processing deadlines are met
-
Accurately capture donor and gift information in Raiser’s Edge
-
Provide administrative support to the Philanthropy team
-
Serve as a frontline contact for donors, responding to inquiries by phone and email in a professional and timely manner
-
Provide secondary support and guidance to temporary staff during peak fundraising periods
-
Perform other duties as required to support departmental needs
This position has the opportunity to work a 9-day fortnight schedule most months of the year, where you’ll work longer days for 9 days and earn every other Friday off.
Compensation:
The successful candidate can expect a starting salary of between $41,095.60 and $51,378.60 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $61,661.60.
Who are we looking for?
Education and Experience:
- 1–2 years of related administrative experience
- Experience with Raiser’s Edge is an asset
- Experience working in a non-profit or office environment is considered an asset
- Experience with database management and gift processing is an asset
- Demonstrated interest in philanthropy and willingness to learn new skills
Competencies:
- Excellent customer service skills and a donor-centered mindset
- Strong interpersonal, written, and verbal communication skills
- Exceptional organizational skills and strong time-management abilities
- Ability to work both independently and collaboratively in a team environment
- High attention to detail and accuracy
- Comfortable navigating and working in multiple databases
- Proficient navigating multiple databases and systems
- Skilled in Microsoft Office (Outlook, Excel, Word)
- Passion for supporting youth experiencing homelessness
- Demonstrated reliability and follow-through
- Ability to maintain accuracy and quality in high-volume or routine work
- Adaptability to different systems, processes, and workflows
- Commitment to continuous learning and professional growth in philanthropy
- Strong alignment with Covenant House’s mission and values, including supporting youth experiencing homelessness
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.