Who you are

• Demonstrated success in UX writing with 8+ years of experience at product-driven global companies
• Expertise in SaaS or Enterprise products is desirable but not essential
• Strong written and verbal communication, along with presentation and storytelling skills
• Proficient in nomenclature, information architecture and creating content that aligns with customer’s mental models
• Maintained and evolved guidelines while leveraging persuasion principles and usability heuristics to drive user experience consistency
• Experience partnering closely with QMR and UXR to conduct quantitative experiments and qualitative user studies, producing effective research-informed and metric-driven content
• A creative problem-solver who can lead large content efforts and manage multiple projects simultaneously
• Solid understanding of design principles and interaction patterns
• Mentors team members and leads by example to help others adopt best practices
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

What the job involves

• Asana is looking for a Lead Content Designer who is excited by our mission of designing the future of teamwork
• You will partner with our Enterprise & Monetization teams to design content for Asana admins and billing owners
• This team is responsible for building experiences across payments, subscription and user management, billing, security, settings, integrations, sharing & permissions
• This is a role for a seasoned content practitioner, who will contribute to high-level strategy and leadership, while also engaging in hands-on product writing
• As a crucial member of the extended Enterprise & Monetization leadership team, you will have the opportunity to innovate in content design and strategy, influencing not only what we make but also how we make it
• Asana Design is an inclusive and collaborative community. We’re a diverse group of designers from different backgrounds (product, content design, design operations, etc)
• We are a team that loves combining research, data insights, and peer feedback into a human-centered design process to produce designs that are core to the power of our applications
• We partner with people across Asana to create our product, shape our brand, and drive greater impact through design
• We use design to solve challenges and create experiences that customers love
• We also take the time to get weird and have fun along the way
• We believe every designer should have the opportunity to grow and learn by utilizing their strengths and nurturing their interests
• Own the end-to-end experience of content in an award-winning product, shipping high-impact features
• Plan, write, and evolve clear, engaging, customer-focused content experiences for significant product initiatives
• Collaborate with designers, product managers, user researchers, product marketers, data scientists, and engineers to shape strategy and leadership for the Enterprise & Monetization teams, making it effortless for companies to successfully purchase and grow with Asana
• Contribute to the development and refinement of content guidelines, standards, new best practices and design foundations
• Generate multiple ideas quickly, partner closely with the research team, and engage regularly with Asana customers to validate directions

Benefits

• Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
• Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
• Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program