Who you are

• 8-12+ years of experience in SaaS sales, renewals, customer success, or revenue leadership, with demonstrated second-line leadership experience leading managers across multiple regions
• Proven track record of delivering against retention, expansion, and revenue targets in a recurring revenue model. Strong understanding of renewal motions, customer lifecycle management, and subscription economics
• Executive-level negotiation experience managing complex commercial discussions and escalations, with the ability to coach others on value-based negotiation strategies
• Highly analytical with strong forecasting discipline. Proficiency in Salesforce reporting and CRM Analytics; ability to synthesize data into executive-ready insights
• Demonstrated success building scalable processes, driving operating cadence, and leading through structured inspection rhythms
• Proven ability to influence cross-functional stakeholders and operate effectively in a global, highly matrixed organization
• Strong executive communication skills with the ability to align regional teams and influence senior stakeholders
• Champion of Salesforce’s core values. Committed to building inclusive, diverse, and high-performing teams while fostering a culture of transparency, accountability, and growth
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

What the job involves

• Salesforce is seeking a strategic, execution-focused, and inspirational leader to serve as Regional Vice President, SMB Renewals, leading our AMER, LATAM, and EMEA SMB Renewal organization
• This second-line leadership role reports to the SVP, Renewals and is a senior position within the global Renewals organization
• This leader will be responsible for driving renewal rate performance, NNAOV growth, customer retention, and operational excellence across a highly matrixed, global environment
• The RVP will lead a team of frontline leaders and renewal managers, ensuring consistent execution of our renewal strategy while strengthening alignment with Sales, Sales Strategy, Customer Success, and Finance
• The ideal candidate combines strong people leadership, negotiation acumen, analytical rigor, and operational discipline, with the ability to translate global strategy into regional execution at scale
• Regional SMB Renewal Strategy & Execution
• Set and execute the renewal strategy across AMER, LATAM, and EMEA SMB segments to deliver retention, growth, and NNAOV targets aligned to corporate objectives
• Second-Line Leadership & Talent Development
• Lead, coach, and develop a team of frontline renewal leaders. Build a high-performance culture grounded in accountability, inclusion, continuous improvement, and Salesforce core values
• Forecasting & Operational Rigor
• Own regional renewal forecasting accuracy and operating cadence (weekly, monthly, quarterly). Drive disciplined pipeline inspection, risk mitigation strategies, and performance management to ensure predictable results
• Complex Negotiations & Deal Strategy
• Provide executive-level support on strategic, high-risk, or complex renewal negotiations. Elevate negotiation capability across the organization and ensure disciplined commercial execution
• Data-Driven Performance Management
• Leverage CRM Analytics, dashboards, and operational insights to identify trends, risk signals, and growth opportunities. Translate data into actionable strategies that improve renewal rates, reduce attrition, and expand customer value
• Cross-Functional Alignment
• Partner closely with Sales, Sales Strategy, Customer Success, Finance, and Marketing to ensure tight alignment on account planning, territory design, pricing strategy, and customer lifecycle management
• Global Consistency with Regional Agility
• Ensure global program consistency while adapting execution to regional market dynamics across AMER, LATAM, and EMEA

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year