Top Benefits
About the role
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner. The ideal candidate has a passion for hospitality and providing exceptional service.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Assists servers in their tasks
- Ensures all service stations in the kitchen are stocked and ready for service
- Removes soiled dishes from table; brings to dish washing area
- Completes set up and teardown of dining events as assigned
- Carry food trays to tables using the correct seat positions on the ticket
- Place entrée to the correct seat positions accordingly
- Sets tables with silverware, glassware and other items
- Polishes silverware before and after shifts
- Cleans dining room areas
- Stocks servers’ station with supplies
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Smart Serve certification required
- Excellent organizational skills.
- Prioritization and time management skills.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.
Work Environment
- On site hotel restaurant facility.
- Must be able work in a fast-paced environment.
Physical Demands
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, stooping, kneeling and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
Education and Experience
Assistant Server experience in hotels preferred.
Additional Job Information/Anticipated
Pay Range Pay Range: $18.83 to $20.93/hour pay rate outlined follows contract requirements. Union/Non-Union: This is a unionized role. Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Accessibility for Ontarians with Disabilities Act (AODA)
The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.
Age
Ancestry, colour, race Citizenship Ethnic origin Place of origin Creed Disability Family status Marital status (including single status) Gender identity, gender expression Receipt of public assistance (in housing only) Record of offences (in employment only) Sex (including pregnancy and breastfeeding) Sexual orientation.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Salaried FTE Benefits Food and Beverage Discount RRSP Match Drycleaning Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short- and Long-term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized FTE Benefits Food and Beverage Discount RRSP Match Tool and shoe reimbursement Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized PTE Benefits Food and Beverage Discount Employee discounted hotel rate Tool and shoe reimbursement Various employee perks and benefits Employee Assistance Program Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Not the right fit? Search for Assistant Server jobs in Toronto, Ontario, Canada
About Sonesta
Sonesta is now the 8th largest hotel company in the world, with 16 brands that consist of 1200 hotels, 100K+ rooms, across three continents and include: The Royal Sonesta, Sonesta Hotels & Resorts, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Sonesta Posadas Del Inca (Peru), Sonesta Cruise Collection (Nile River), and the Red Lion family of brands. With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of the Sonesta branded hotels (excluding Egypt).
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 80 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It's our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can't wait to meet you.
Similar Jobs
Top Benefits
About the role
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner. The ideal candidate has a passion for hospitality and providing exceptional service.
Job Description
Principle duties and responsibilities (Essential Functions) include:
- Assists servers in their tasks
- Ensures all service stations in the kitchen are stocked and ready for service
- Removes soiled dishes from table; brings to dish washing area
- Completes set up and teardown of dining events as assigned
- Carry food trays to tables using the correct seat positions on the ticket
- Place entrée to the correct seat positions accordingly
- Sets tables with silverware, glassware and other items
- Polishes silverware before and after shifts
- Cleans dining room areas
- Stocks servers’ station with supplies
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Smart Serve certification required
- Excellent organizational skills.
- Prioritization and time management skills.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.
Work Environment
- On site hotel restaurant facility.
- Must be able work in a fast-paced environment.
Physical Demands
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, stooping, kneeling and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
Education and Experience
Assistant Server experience in hotels preferred.
Additional Job Information/Anticipated
Pay Range Pay Range: $18.83 to $20.93/hour pay rate outlined follows contract requirements. Union/Non-Union: This is a unionized role. Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Accessibility for Ontarians with Disabilities Act (AODA)
The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.
Age
Ancestry, colour, race Citizenship Ethnic origin Place of origin Creed Disability Family status Marital status (including single status) Gender identity, gender expression Receipt of public assistance (in housing only) Record of offences (in employment only) Sex (including pregnancy and breastfeeding) Sexual orientation.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Salaried FTE Benefits Food and Beverage Discount RRSP Match Drycleaning Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short- and Long-term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized FTE Benefits Food and Beverage Discount RRSP Match Tool and shoe reimbursement Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized PTE Benefits Food and Beverage Discount Employee discounted hotel rate Tool and shoe reimbursement Various employee perks and benefits Employee Assistance Program Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Not the right fit? Search for Assistant Server jobs in Toronto, Ontario, Canada
About Sonesta
Sonesta is now the 8th largest hotel company in the world, with 16 brands that consist of 1200 hotels, 100K+ rooms, across three continents and include: The Royal Sonesta, Sonesta Hotels & Resorts, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Sonesta Posadas Del Inca (Peru), Sonesta Cruise Collection (Nile River), and the Red Lion family of brands. With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of the Sonesta branded hotels (excluding Egypt).
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 80 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It's our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can't wait to meet you.