Parts Advisor/Service Dispatch
Top Benefits
About the role
ABOUT US Jim Thompson Chrysler Dodge Jeep Ram Fiat is one of Kingston’s trusted automotive dealerships and a proud member of the Heighton Auto Group. We sell and service Chrysler, Dodge, Jeep, and Ram vehicles — and our used vehicle department is growing fast. We’re a team that shows up for each other, takes pride in what we do, and believes that when the shop runs well, everything runs well. If you’re the kind of person who likes to stay organized, solve problems before they happen, and keep things moving — you’ll fit right in.
WHAT YOU'LL DO This is not a typical parts counter role. As our Parts Advisor / Shop Controller, you’re the engine behind our used vehicle reconditioning process. You’ll work directly with our Used Car Manager and Service Manager to make sure our safety inspection technicians always have what they need — and that nothing sits waiting longer than it should.
Your day-to-day will include:
- Sourcing cost-effective OEM, aftermarket, and recycled automotive parts from vendors and suppliers
- Ordering, tracking, and coordinating timely parts delivery
- Dispatching work orders to safety inspection technicians based on priority and availability
- Scheduling and managing technician workload to maximize shop throughput
- Monitoring repair progress and flagging delays before they become problems
- Verifying correct parts are matched and ready before a technician starts a job
- Maintaining accurate parts inventory and processing warranty returns where applicable
- Coordinating sublet repairs with approved outside vendors
- Keeping the Used Car and Service management teams informed with clear, timely updates
WHAT WE'RE LOOKING FOR We’re looking for a sharp, experienced automotive professional who thrives in a fast-moving environment. You might come from a dealership parts department, service department, or have experience as a shop controller, service advisor, or automotive estimator.
Ideal candidates will have:
- Experience in a dealership parts or service department, automotive shop, or reconditioning environment
- Working knowledge of a dealership management system such as Reynolds & Reynolds, CDK, PBS, or Dealertrack (an asset, not a requirement)
- Strong organizational skills and the ability to prioritize multiple jobs simultaneously
- Excellent communication skills — you’ll be the link between parts, technicians, and management
- Comfort with vendor negotiation and parts sourcing
- A proactive, problem-solving mindset
- Must be legally authorized to work in Canada
WHAT WE OFFER We believe our people should be rewarded well for the work they do. Here’s what you can expect:
- Competitive compensation: $52,000 - $68,000 / year based on experience
- Performance bonus tied to shop productivity and cycle time
- Extended health and dental benefits
- Group life insurance
- Employee pricing on new and used vehicles
- Paid vacation
- Paid training and professional development
- Stable, full-time permanent employment
- A modern facility with a professional, team-oriented environment
WHY YOU'LL LOVE WORKING HERE Working at Jim Thompson CDJRF means being part of a team that actually communicates. Your ideas matter. Your efficiency makes a direct impact. And there’s real room to grow — both within our store and across the Heighton Auto Group. We’re a Stellantis franchise with a strong community reputation and a management team that backs their people. If you’ve been looking for an automotive career in Kingston, Ontario that challenges you and rewards your effort — this is it.
APPLY TODAY Ready to join one of Kingston’s best automotive teams? Submit your resume through this posting or email us directly. We review applications promptly and respond to qualified candidates quickly.
We appreciate every application. Only candidates selected for an interview will be contacted.
Equal Opportunity Employer Jim Thompson Chrysler Dodge Jeep Ram Fiat and the Heighton Auto Group are equal opportunity employers. We are committed to building a diverse, inclusive, and respectful workplace. We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Not the right fit? Search for Parts Advisor/Service Dispatch jobs in Kingston, Ontario, Canada
About JIM THOMPSON CHRYSLER
Visit us at Thompson Chrysler in Kingston for your new or used Dodge, Jeep, RAM, Chrysler and Fiat models. We are Kingston's RAM Headquarters, Jeep Store and home of the 1UP Deal. Best Price Guaranteed. We're proud to serve Belleville, Kingston, Verona and Napanee.
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Parts Advisor/Service Dispatch
Top Benefits
About the role
ABOUT US Jim Thompson Chrysler Dodge Jeep Ram Fiat is one of Kingston’s trusted automotive dealerships and a proud member of the Heighton Auto Group. We sell and service Chrysler, Dodge, Jeep, and Ram vehicles — and our used vehicle department is growing fast. We’re a team that shows up for each other, takes pride in what we do, and believes that when the shop runs well, everything runs well. If you’re the kind of person who likes to stay organized, solve problems before they happen, and keep things moving — you’ll fit right in.
WHAT YOU'LL DO This is not a typical parts counter role. As our Parts Advisor / Shop Controller, you’re the engine behind our used vehicle reconditioning process. You’ll work directly with our Used Car Manager and Service Manager to make sure our safety inspection technicians always have what they need — and that nothing sits waiting longer than it should.
Your day-to-day will include:
- Sourcing cost-effective OEM, aftermarket, and recycled automotive parts from vendors and suppliers
- Ordering, tracking, and coordinating timely parts delivery
- Dispatching work orders to safety inspection technicians based on priority and availability
- Scheduling and managing technician workload to maximize shop throughput
- Monitoring repair progress and flagging delays before they become problems
- Verifying correct parts are matched and ready before a technician starts a job
- Maintaining accurate parts inventory and processing warranty returns where applicable
- Coordinating sublet repairs with approved outside vendors
- Keeping the Used Car and Service management teams informed with clear, timely updates
WHAT WE'RE LOOKING FOR We’re looking for a sharp, experienced automotive professional who thrives in a fast-moving environment. You might come from a dealership parts department, service department, or have experience as a shop controller, service advisor, or automotive estimator.
Ideal candidates will have:
- Experience in a dealership parts or service department, automotive shop, or reconditioning environment
- Working knowledge of a dealership management system such as Reynolds & Reynolds, CDK, PBS, or Dealertrack (an asset, not a requirement)
- Strong organizational skills and the ability to prioritize multiple jobs simultaneously
- Excellent communication skills — you’ll be the link between parts, technicians, and management
- Comfort with vendor negotiation and parts sourcing
- A proactive, problem-solving mindset
- Must be legally authorized to work in Canada
WHAT WE OFFER We believe our people should be rewarded well for the work they do. Here’s what you can expect:
- Competitive compensation: $52,000 - $68,000 / year based on experience
- Performance bonus tied to shop productivity and cycle time
- Extended health and dental benefits
- Group life insurance
- Employee pricing on new and used vehicles
- Paid vacation
- Paid training and professional development
- Stable, full-time permanent employment
- A modern facility with a professional, team-oriented environment
WHY YOU'LL LOVE WORKING HERE Working at Jim Thompson CDJRF means being part of a team that actually communicates. Your ideas matter. Your efficiency makes a direct impact. And there’s real room to grow — both within our store and across the Heighton Auto Group. We’re a Stellantis franchise with a strong community reputation and a management team that backs their people. If you’ve been looking for an automotive career in Kingston, Ontario that challenges you and rewards your effort — this is it.
APPLY TODAY Ready to join one of Kingston’s best automotive teams? Submit your resume through this posting or email us directly. We review applications promptly and respond to qualified candidates quickly.
We appreciate every application. Only candidates selected for an interview will be contacted.
Equal Opportunity Employer Jim Thompson Chrysler Dodge Jeep Ram Fiat and the Heighton Auto Group are equal opportunity employers. We are committed to building a diverse, inclusive, and respectful workplace. We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Not the right fit? Search for Parts Advisor/Service Dispatch jobs in Kingston, Ontario, Canada
About JIM THOMPSON CHRYSLER
Visit us at Thompson Chrysler in Kingston for your new or used Dodge, Jeep, RAM, Chrysler and Fiat models. We are Kingston's RAM Headquarters, Jeep Store and home of the 1UP Deal. Best Price Guaranteed. We're proud to serve Belleville, Kingston, Verona and Napanee.