About the role
Dispatcher - Kingsway Mall
- Take incoming radio, phone and in-person calls, document details and escalate to proper resources
- Dispatch Security, Cleaning Services and Building Operators to calls as required
- Dispatch security services to critical facility issues, including medical, fire, and disturbances
- Provide detailed documentation of activity as called into the dispatch center into event logs
- Dispatching for emergency situations (EPS, EMS, EFD)
- Monitor CCTV and provide support to Security Agents responding to calls
- Oversee facility monitoring systems, and escalate when equipment signals an alarm
- Communicate and provide regular updates by email distribution groups for all events on the property
- Provide key access through key control system for employees and contractors
- Provide contractor sign in / sign out process; sign out equipment as needed to contractors
- Complete reports and provide information related to a site owned security equipment
- Contact tenants for critical property concerns related to their tenant space
- Obtain/file maintenance inspections and equipment audits from team members
Qualifications:
- Strong written and verbal communication
- Strong interpersonal skills for contractor and customer interactions
- Computer literacy with multiple computer software programs
- Ability to prioritize work tasks
- Able to display objectivity and sound judgement
- Willingness/Ability to learn and retain large amounts of information
- Possess crisis management skills and work under stressful conditions
- Above-average observation skills
- Ability to follow policy and procedure
- Dependable and professional in all job functions
- Prior experience in dispatching is an asset
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
About the role
Dispatcher - Kingsway Mall
- Take incoming radio, phone and in-person calls, document details and escalate to proper resources
- Dispatch Security, Cleaning Services and Building Operators to calls as required
- Dispatch security services to critical facility issues, including medical, fire, and disturbances
- Provide detailed documentation of activity as called into the dispatch center into event logs
- Dispatching for emergency situations (EPS, EMS, EFD)
- Monitor CCTV and provide support to Security Agents responding to calls
- Oversee facility monitoring systems, and escalate when equipment signals an alarm
- Communicate and provide regular updates by email distribution groups for all events on the property
- Provide key access through key control system for employees and contractors
- Provide contractor sign in / sign out process; sign out equipment as needed to contractors
- Complete reports and provide information related to a site owned security equipment
- Contact tenants for critical property concerns related to their tenant space
- Obtain/file maintenance inspections and equipment audits from team members
Qualifications:
- Strong written and verbal communication
- Strong interpersonal skills for contractor and customer interactions
- Computer literacy with multiple computer software programs
- Ability to prioritize work tasks
- Able to display objectivity and sound judgement
- Willingness/Ability to learn and retain large amounts of information
- Possess crisis management skills and work under stressful conditions
- Above-average observation skills
- Ability to follow policy and procedure
- Dependable and professional in all job functions
- Prior experience in dispatching is an asset
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.