INTRODUCTION:

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well-being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.

We are currently seeking a Commissionaire to join our growing team.

This posting is for an existing vacancy.

WHAT OUR EXCEPTIONAL COMMISSIONAIRES ARE RESPONSIBLE FOR:

Key Responsibilities:

• Conduct thorough and timely shift briefings and debriefings to ensure effective communication and operational continuity.

• Coordinate extra duties and special assignments with Security personnel.

• Review and audit sign-in logs, security reports, key control records, receiving logs, equipment logs, and notebooks for accuracy; address discrepancies directly with the Security team.

• Supervise and guide shift operations, including oversight of decisions made during the shift.

• Prepare, review, and approve incident and activity reports submitted by on-duty personnel.

• Follow up on incident reports and conduct initial investigations as required.

• Monitor and report any discrepancies in posted schedules, ensuring timely resolution.

• Ensure all on-duty staff maintain complete and professional guard attire.

• Perform reception, control operator, and patrol guard duties as needed to support operational coverage.

• Actively participate in the Joint Health and Safety Committee to promote workplace safety at AMD.

• Manage staffing coverage in response to late book-offs or early departures, while minimizing overtime.

• Assist in the training and onboarding of new hires, ensuring readiness and compliance.

• Maintain a high standard of performance, with a minimum 95% average on evaluations.

• Complete and submit daily, weekly, and monthly tasks as assigned by the Contract Manager (CM) or client.

• Distribute and ensure completion of AMD Contractor onboarding packages for new staff.

• Uphold client expectations regarding staff professionalism, performance, and deportment.

• Conduct performance assessments of Security staff for mandatory reviews and continuous improvement.

Other Duties and Responsibilities:

• Safeguard company personnel, assets, proprietary information, and facilities in accordance with site policies and procedures.

• Maintain open communication with the Contract Manager, including relaying relevant information to client representatives.

• Represent and promote core values and customer service standards of both the contracted company and AMD.

WE ARE EXCITED FOR YOU TO OFFER US:

• Ontario Secondary School Diploma

• *MUST* Ontario Security Guard License

• *MUST* Valid First Aid and CPR certificate

• Good Computer skills especially with MS Office suite and ability to learn to use Security management and CRM software.

• Ability to stand/sit/walk for long periods of time

• Ability to complete frequent patrols

• Ability to speak/read/communicate in English (fluently), ability to speak French is consider an asset

• Excellent customer service and reception skills

WHAT WE OFFER YOU:

• Medical and Dental

• Employee assistance program

• Family Assistance program

• Coaching and counselling support

WHAT THE JOB OFFERS YOU:

• Rate of Pay: $23.00 per hour

• Working Hours: Sunday - 0000 to 1200, Monday to Thursday - 0000 to 0800

• Location: 1 Commerce Valley Drive, Markham, ON

WHAT WE EXPECT FROM OUR COMMSSIONAIRES:

As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.

We would like to thank all who apply, however only those selected for an interview will be contacted.

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.