Top Benefits
About the role
Who you are
- If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team
- Strong technical value-selling skills with a proven ability to align solutions with customer needs
- Expertise in program and delivery management to drive tangible impact
- Experience in stakeholder management, ensuring alignment across technical and business teams
- Understanding of API architecture principles and cloud migration best practices
- Demonstrated ability to work with teams executing complex technical implementations
- Background in account relationship management, storytelling, and selling success narratives
- Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
- Strong proficiency in API deployment and prototype development
- Ability to assess and review Build/Value management and BVA processes
- Expertise in tracking health signals and managing retention strategies within customer plans
- Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
- Experience acting as a product owner
- Proven ability to scope, execute, and evaluate high-impact technical projects
What the job involves
- Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager
- Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
- Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
- Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
- Provide guidance on API architecture best practices and cloud migration strategies
- Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
- Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value
Benefits
- Flexible working hours
- Generous time off
- Parental leave
- Medical, Dental, Vision, Life, and Disability insurance
- 401(k)
- Work from home opportunities
- Virtual “coffee chats” and team lunches, and an AV setup specifically tailored for remote experience
- Everyone-in-town weeks, where we fly all of our Apollo employees to San Francisco for an action packed week of work and play
About Apollo
Apollo was launched in 2009 to provide clients and brokers with an agile and entrepreneurial insurance partner. The Apollo name recognised the success of one of its founding investors, Neil Armstrong, who in 1969 was the first person to walk on the moon.
We are an innovative, integrated insurance group offering insurance products across property, casualty, marine, energy and transportation, specialty, reinsurance, and Smart Follow teams via Syndicate 1969. Through Syndicate 1971, ibott, we offer digital and embedded risk programmes, whilst our Strategic Partner Syndicates business supports new Lloyd’s entrants from initial concept to full managing agency services.
What makes us different? Our wide range of products put us in a unique position where our entrepreneurial approach and service excellence delivers creative and flexible solutions for our clients and partners all in one place as we continue our exciting growth journey. Apollo is a great place to work with an inclusive culture where everyone is welcome, included, and can thrive. Our workplace is collaborative, supportive and innovative, and we strive to produce the best results possible, together. Opportunities exist to develop our employees’ key strengths and we are supported in ways that matter to each individual. In addition to generous employee benefits, flexible working is fully embraced and utilised. We understand that no one colleague is the same and that each of us has our own responsibilities and roles outside of our working life.
“We attract and retain the highest quality talent by developing a team atmosphere where opportunity exists for our employees and partners.” David Ibeson, Group CEO
Top Benefits
About the role
Who you are
- If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team
- Strong technical value-selling skills with a proven ability to align solutions with customer needs
- Expertise in program and delivery management to drive tangible impact
- Experience in stakeholder management, ensuring alignment across technical and business teams
- Understanding of API architecture principles and cloud migration best practices
- Demonstrated ability to work with teams executing complex technical implementations
- Background in account relationship management, storytelling, and selling success narratives
- Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
- Strong proficiency in API deployment and prototype development
- Ability to assess and review Build/Value management and BVA processes
- Expertise in tracking health signals and managing retention strategies within customer plans
- Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions
- Experience acting as a product owner
- Proven ability to scope, execute, and evaluate high-impact technical projects
What the job involves
- Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager
- Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
- Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
- Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
- Provide guidance on API architecture best practices and cloud migration strategies
- Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
- Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value
Benefits
- Flexible working hours
- Generous time off
- Parental leave
- Medical, Dental, Vision, Life, and Disability insurance
- 401(k)
- Work from home opportunities
- Virtual “coffee chats” and team lunches, and an AV setup specifically tailored for remote experience
- Everyone-in-town weeks, where we fly all of our Apollo employees to San Francisco for an action packed week of work and play
About Apollo
Apollo was launched in 2009 to provide clients and brokers with an agile and entrepreneurial insurance partner. The Apollo name recognised the success of one of its founding investors, Neil Armstrong, who in 1969 was the first person to walk on the moon.
We are an innovative, integrated insurance group offering insurance products across property, casualty, marine, energy and transportation, specialty, reinsurance, and Smart Follow teams via Syndicate 1969. Through Syndicate 1971, ibott, we offer digital and embedded risk programmes, whilst our Strategic Partner Syndicates business supports new Lloyd’s entrants from initial concept to full managing agency services.
What makes us different? Our wide range of products put us in a unique position where our entrepreneurial approach and service excellence delivers creative and flexible solutions for our clients and partners all in one place as we continue our exciting growth journey. Apollo is a great place to work with an inclusive culture where everyone is welcome, included, and can thrive. Our workplace is collaborative, supportive and innovative, and we strive to produce the best results possible, together. Opportunities exist to develop our employees’ key strengths and we are supported in ways that matter to each individual. In addition to generous employee benefits, flexible working is fully embraced and utilised. We understand that no one colleague is the same and that each of us has our own responsibilities and roles outside of our working life.
“We attract and retain the highest quality talent by developing a team atmosphere where opportunity exists for our employees and partners.” David Ibeson, Group CEO