Customer Care Agent Inbound
About the role
Posting Date Hours of Work: [[hoursOfWork]] Job Code: 1194
Location: 540 - Moncton Cust Care
Bargaining Unit: No
Reports to: Supervisor Customer Support
Description Location: Dieppe, NB (Hybrid/remote and in-person) Shift: 37.5h/week, flexibility required to work on different shifts as needed Pay-rate: $21.16 per hour Bilingual Role (French/English Required)
- Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
- Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
- Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
- Directing customers to the appropriate department when required.
- Completing all necessary forms relative to customer service.
- Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.
Responsibilities Qualifications:
- Must possess excellent oral communications skills.
- Be able to work in high-pressure situations.
- Must demonstrate a pleasant "can do" attitude.
- Ability to adapt to rapidly changing circumstances.
- Basic Geography knowledge.
- Bilingualism an asset.
- Multifunctional (Pick up and Trace) experience.
Additional Responsibilities Education Experience Skills Working Conditions: Call Centre
Salary Grade: Grade 5
Eligibility Application Deadline: In order to be a eligible to apply for a position, an employee must have:
- been in their current position for at least six months
- Satisfactory performance in their current role to be considered.
Employees must notify their immediate manager when they apply for a position.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.
Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.
Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.
Customer Care Agent Inbound
About the role
Posting Date Hours of Work: [[hoursOfWork]] Job Code: 1194
Location: 540 - Moncton Cust Care
Bargaining Unit: No
Reports to: Supervisor Customer Support
Description Location: Dieppe, NB (Hybrid/remote and in-person) Shift: 37.5h/week, flexibility required to work on different shifts as needed Pay-rate: $21.16 per hour Bilingual Role (French/English Required)
- Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
- Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
- Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
- Directing customers to the appropriate department when required.
- Completing all necessary forms relative to customer service.
- Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.
Responsibilities Qualifications:
- Must possess excellent oral communications skills.
- Be able to work in high-pressure situations.
- Must demonstrate a pleasant "can do" attitude.
- Ability to adapt to rapidly changing circumstances.
- Basic Geography knowledge.
- Bilingualism an asset.
- Multifunctional (Pick up and Trace) experience.
Additional Responsibilities Education Experience Skills Working Conditions: Call Centre
Salary Grade: Grade 5
Eligibility Application Deadline: In order to be a eligible to apply for a position, an employee must have:
- been in their current position for at least six months
- Satisfactory performance in their current role to be considered.
Employees must notify their immediate manager when they apply for a position.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.
Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.
Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.
About Purolator Inc.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 60 years of delivering its customers’ promises, Purolator continues to expand its reach, renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its teammates live, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator Purolator Inc. est le fournisseur de pointe de solutions intégrées de logistique, de messagerie et de transport de fret au Canada. Célébrant plus de 60 ans de services qui permettent aux clients de tenir leurs promesses, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour rejoindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Purolator est également vouée à contribuer au bien-être des collectivités qu’elle sert et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 coéquipiers.