HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

We’re looking for an energetic and detail-oriented **Customer Experience & Events Specialist** to help bring our brand to life through meaningful customer interactions. This role is ideal for someone who thrives on creating memorable event experiences while also supporting digital touchpoints such as social media. You will play a key role in planning and executing customer events while ensuring a consistent and engaging brand experience across all channels. Your ability to coordinate logistics, collaborate with stakeholders, and drive engagement both in person and online will directly impact customer satisfaction and brand loyalty.

Key Responsibilities

• Plan and execute all aspects of customer and employee events.
• Manage event logistics: venue booking, vendor coordination, promotional material production, and on-site support.
• Collaborate with internal teams and partners to align event goals with broader business objectives.
• Support the development and promotion of events through marketing channels, including email, websites, and social media.
• Maintain a calendar of upcoming events and coordinate cross-functional schedules and deliverables.
• Capture photos, videos, and customer feedback at events for future content use and reporting.
• Monitor and report on event performance metrics, including attendance, satisfaction, and ROI.
• Assist with social media posting and engagement related to events and other customer experience initiatives.

Qualifications

• 5+ years of experience in event coordination, marketing, or customer experience roles (B2B experience preferred).
• Strong proficiency in Microsoft Excel, including pivot tables and advanced functions.
• Experience managing projects in an ERP system is an asset.
• Some background in accounting with an understanding of financial principles preferred.
• Proven success in planning and executing corporate events or customer-facing initiatives.
• Outstanding organizational skills with the ability to manage multiple priorities and timelines.
• Experience with marketing automation tools such as HubSpot.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and collaboration/project management tools (e.g., ClickUp, Asana, etc.).
• Experience working with event platforms or registration software (e.g., HubSpot, Eventbrite, Zoom, Cvent).
• Graphic design or photo editing skills (e.g., Canva, Adobe Suite).

Why Join Us

• Play a hands-on role in shaping how customers engage with our brands.
• Join a collaborative, customer-focused team in a fast-paced environment.
• Access professional development, training, and growth opportunities.
• Make a measurable impact through events that strengthen client relationships and fuel business growth.

We Offer

• Competitive wages
• Opportunity to grow within the company.
• Training
• Employee recognition awards

**Top benefits or perks:**As a member of HTS Engineering, you’ll enjoy:

• Company events
• Incentive trips (meeting yearly sales targets)
• Comprehensive benefits package, including health, vision, EAP, and dental insurance.
• Paid time off
• On site parking

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.