Job Description

What is the opportunity?

The RBC Dominion Securities team located in central Coquitlam, BC is currently seeking a licensed a Team Operations Manager (TOM) to oversee a Top Tier Executive Council team. This is an exciting and challenging role in one of the largest teams in the branch.

This Team Operations Manager will fulfill a leadership role by providing management and employee relations support to the Portfolio Manager and the team and by leading business development initiatives and providing high-level relationship management support.

Due to the complexity of this role, the successful candidate will have senior experience working on a high-performing, high-functioning large team. The ability to prioritize tasks, work under pressure with daily deadlines, and keep organized while working under frequent interruptions is essential. In addition, this role requires discretion and sensitivity as this individual will be responsible for performance management and addressing any HR matters for the team. The Team Operations Manager will work closely with the Portfolio Manager and Branch Management and reports directly to the Branch Operations Manager.

What will you do?

• Manage operations and human resources needs of the team.
• Responsible for overseeing the team operations, implementing processes and ensuring team processes are effective and aligned with team goals.
• Responsible for HR management including performance and compensation reviews for the team.
• Responsible for the training and development of team members.
• Host weekly team meetings and monthly Associate and business development meetings.
• Assist Relationship Managers with business development and client servicing metrics.
• Assist with opportunity and referral tracking.
• Client Experience Management and Service Plan coordinator for team.
• Special projects Team, Business or clients.
• Manage Information and Technology Strategy and implementation for team.
• Review, update and ensure consistent execution of key team processes.

Must-have

• Strong oral and written communication skills.
• Strong organizational skills with ability to multitask, attention to detail.
• Professionalism and ability to manage highly confidential information.
• Completion of the Canadian Securities Course (CSC), the Conduct and Practices Handbook Course (CPH) – Investment Representative Licensed.
• Excellent people skills, ability to manage different personalities, mature/positive attitude.
• Extensive experience working in a service industry, preferably wealth management or retail banking.

Nice-to-have

• Proficiency in Excel and Outlook Mail/Calendar.
• Post-secondary education.
• Minimum 5-10 years’ experience in full-service brokerage industry.
• Management experience.
• Human Resources experience.
• Registered Representative (RR) license.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs.

The expected base salary range for this position is $38,000 - $55,000.

This position may be eligible to receive a discretionary/variable incentive payment up to 1.5x base salary.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Communication, Conflict Management, Critical Thinking, Customer Service Management, Detail-Oriented, Interpersonal Relationship Management, Online Customer Support, Results-Oriented, Teamwork, Time Management

Additional Job Details

Address:

2950 GLEN DR:COQUITLAM

City:

Coquitlam

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-11

Application Deadline:

2025-09-30

Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I****nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.