The Talent Acquisition & Development Manager will be the driving force behind our people strategy across the Ontario market. This role combines high-volume recruitment with comprehensive HR management and team development, ensuring we attract, retain, and grow top talent to support our franchise operations.

You will oversee the full employee lifecycle—recruitment, onboarding, training, development, employee relations, compliance, and retention—while leveraging data, technology, and innovative practices to shape a high-performing, inclusive, and future-ready workforce.

Key Responsibilities

Talent Acquisition & Recruitment (Primary Focus – 50-60%)

• Manage the full-cycle recruitment process for high-volume restaurant roles and management positions.
• Source candidates through multiple channels: LinkedIn, Indeed, referrals, community outreach, campus programs, and direct walk-ins.
• Develop and implement innovative recruitment strategies, including the integration of AI and automation tools to optimize efficiency.
• Conduct screening, interviewing, reference checks, and extend offers.
• Ensure a seamless onboarding experience that integrates new hires into the company culture and operations.

Employee Development & Training

• Assess operational performance and identify training needs across franchise locations.
• Design and deliver training programs (classroom, digital, and on-the-job) tailored to operational excellence and leadership development.
• Develop training manuals, materials, and schedules; partner with external vendors when needed.
• Facilitate ongoing learning opportunities, including performance improvement sessions and leadership coaching.
• Track training effectiveness, employee performance, and development metrics.

People & Culture / HR Management

• Provide proactive HR support aligned with organizational mission, vision, and values.
• Coach and support managers on performance management, conflict resolution, and employee engagement.
• Administer policies, benefits, and performance review programs.
• Ensure compliance with the Employment Standards Act (ESA), Human Rights Code, OH&S, and other relevant legislation.
• Manage employee relations, disciplinary processes, and offboarding procedures.
• Maintain accurate and confidential employee records and HR metrics.

Immigration & Workforce Programs

• Collaborate with immigration consultants to support the Temporary Foreign Worker Program.
• Ensure compliance with immigration regulations, housing administration, and program reporting.
• Monitor changes to immigration and labor laws that impact recruitment and retention.

Data, Analytics & Reporting

• Leverage Excel, HRIS, and reporting tools (e.g., Power BI) to track recruitment funnel, turnover, absenteeism, training participation, and performance data.
• Generate insights and dashboards to inform leadership decisions.
• Use data to refine strategies for talent acquisition, retention, and development.

Culture & Inclusion

• Foster an inclusive environment where every employee feels welcome, respected, and valued.
• Champion diversity, equity, and inclusion initiatives across the Ontario market.
• Actively contribute to building a positive culture that supports engagement, accountability, and growth.

Qualifications

• Education: Postgraduate Diploma or Master’s degree in Human Resources; CPHR designation (or working towards) an asset.
• Experience: Minimum 5+ years in HR, with at least 2 years in high-volume recruitment, ideally in QSR, retail, or hospitality.
• Knowledge:
• Strong understanding of ESA, OH&S, Human Rights Code, and related employment legislation.
• Knowledge of Canadian immigration processes (preferred).
• Technical Skills:
• Advanced proficiency in Microsoft Office Suite (particularly Excel: pivot tables, formulas, data analysis).
• Familiarity with HRIS, recruitment platforms, and data visualization tools (Power BI an asset).
• Comfort with emerging HR technologies, including AI integration.
• Soft Skills:
• Strong communication, interpersonal, and organizational abilities.
• Ability to coach, influence, and build trust with managers and employees.
• Adaptability and problem-solving in a fast-paced, multi-unit environment.
• Other Requirements:
• Full-time, in-office role based in Toronto, ON (Monday–Friday; flexibility for occasional Saturdays).
• Must have a valid driver’s license and access to a vehicle for travel within the Ontario market.

Job Type: Full-time

Salary -$50,000 - $65,000 per year

Benefits:

• On-site parking
• Store discount

Experience:

• Human Resources : 3 years (required)
• High volume recruitment: 2 years (required)

License/Certification:

• Driving License and access to vehicle (required)

Work Location: In person

REQUIREMENTS

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.