Everwild Nordic Spa by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

Featuring an indoor-outdoor experience, Everwild Nordic Spa by Basecamp is a sanctuary of well-being, where everything we do is inspired by nature. Integrating native materials, elements, traditions, and wellness rituals from around the globe, crafting authentic experiences and creating harmony between people and the natural world.

Why Work for Us?

• Quarterly gratuity program!
• Western Canada's fastest-growing hospitality brand.
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Employee, Family and Friends discounted rates at all Basecamp Properties.
• Company paid staff events.
• A hands-on people focused Basecamp culture.

Position Overview

Under the supervision of the Spa Manager, the Spa Supervisor will play a key role in overseeing the day-to-day operations of the spa including supervising spa staff, ensuring a seamless, luxurious experience for guests.

This role combines elements of hospitality management, customer service, and operational oversight, ensuring that both staff and clients have a positive experience at the spa.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $23 per hour

Key Responsibilities

Team Leadership & Training

• Assist in supervising and training spa staff, ensuring high levels of performance and customer service.
• Promote teamwork, foster a positive working environment, and address any staffing issues as they arise.

Customer Service

• Provide outstanding service to guests, handling inquiries, managing complaints, and ensuring guest satisfaction.
• Act as a point of contact for guest issues or requests during shifts.

Operations Management & Financial Oversight

• Help ensure smooth daily operations, including managing spa reservations, overseeing treatment schedules, ensuring equipment and product availability, and maintaining cleanliness throughout the facility.
• Assist in monitoring and managing spa budget, tracking revenues, expenses, and inventory. Ensure financial targets and KPIs are met, and report discrepancies to the Spa Manager.

Health & Safety Standards

• Help maintain a clean, safe, and hygienic environment for both guests and staff, adhering to industry health and safety standards. Ensure that all treatments and services are provided in compliance with regulations.

Product Knowledge & Inventory Management

• Assist in managing inventory of spa products and supplies. Ensure proper stocking, maintenance of products, and assist with ordering as needed. Keep staff informed about new products and services.

Marketing & Promotion

• Support in the development and execution of promotional strategies to attract new clients and retain existing ones. Assist in managing social media and local partnerships to enhance spa visibility.

Administrative Duties

• Assist with scheduling, payroll, and other administrative tasks related to spa operations. Help maintain accurate records for guest visits, staff performance, and financial transactions.

Requirements

• Certification or training in spa-related treatments (preferred but not required).
• Proven experience in a spa or wellness environment, preferably in a supervisory or leadership role.
• First aid trained or willing to undertake first aid training.
• Knowledge of spa treatments, products, and services.
• Strong customer service skills with the ability to manage and resolve complaints effectively.
• Excellent leadership and team management skills.
• Good organizational skills and attention to detail.
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively.
• The skill to positively transform customer experience.
• Ability to work flexible hours, including weekends, holidays and open/closing shifts.
• Proficiency with spa management software, point-of-sale (POS) systems.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.