Who you are

• This role requires a deep understanding of payroll tax laws and regulation and statutory reporting requirements
• 5+ years of experience in Global Payroll Operations
• Strong working experience and knowledge of U.S. and Canadian payroll processes
• Working experience administering US Benefits
• Strong proficiency in Excel
• Exceptional attention to detail and audit-oriented mindset
• Ability to handle confidential information with discretion and professionalism
• Strong organizational skills with the ability to manage recurring deadlines
• Effective written and verbal communication skills
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Experience with UKG, Paylocity or similar HRIS/payroll systems
• Experience with administering Canadian benefits

What the job involves

• SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Payroll & Benefits Specialist. The Payroll Specialist is responsible for the end-to-end payroll operation across the U.S. and Canada
• This role serves as a key operational owner for ensuring accuracy, resolving complex payroll discrepancies and escalating tax notices. The Specialist oversees third payroll vendors; reconciles data, manages 401Ks/RRSP and supports audits
• Payroll and Benefits Operations & Auditing:
• Perform audits to validate pay setup, including pay rates, start and end dates, annual salary, pay type, pay frequency, auto pay, and default hours
• Administer employee benefit plans end-to-end, including enrollment, changes, leaves, and employee education
• Identify, investigate, and correct payroll discrepancies for active employees and new hires
• Process pay rate changes, terminations, and employee action forms (EAFs)
• Process spot bonuses by adding appropriate earning codes, validating payroll timing, documenting approvals, and linking requests for audit support
• Support U.S. and Canadian payroll processing on semi-monthly schedules
• Process weekly off-cycle U.S. expense reimbursement payrolls in coordination with Accounting
• Ensure proper handling of Canadian reimbursements by preparing documentation for inclusion in the next regular payroll
• Collaborate with Accounting to validate and create monthly contractor invoices in Deel
• Ensure all employee documents are accurately categorized and stored to support compliance, audits, and record retention requirements
• Pension and Retirement Plan Administration:
• Process RRSP Payroll Deduction Authorization forms and maintain accurate employee records
• Coordinate RRSP deductions through Blue Marble based on deduction type
• Upload RRSP contribution files after each payroll
• Fund 401(k) contributions after each payroll cycle
• Calculate and post quarterly 401k and RRSP employer matches
• Compliance, Notices & Employment Verification:
• Manage weekly review of Earth Class Mail (ECM) HR inbox
• Process tax notices, PFML notices, unemployment claims, and other agency correspondence
• Coordinate investigations with Paylocity and respond through applicable state and agency portals
• Ensure reviewed notices are properly disposed of to maintain inbox and document storage integrity
• Complete employment verifications as requested
• Audits, Reporting & Cross-Functional Support:
• Maintain accurate documentation and audit trails for all payroll processes
• Collaborate with HR, Benefits, and Accounting teams to ensure operational alignment and compliance
• Manage annual, monthly, and quarter compliance reporting requirements, including workers’ compensation board; Employer Health Tax; internal and external audits, non-discrimination and compliance testing, and regulatory reporting

The application process

• This position will remain open with applications due by March 23, 2026. This position is being hired on an urgent basis. The application window may close before March 23, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date