"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Coquitlam

Employment type

Part Time Permanent

Department

Customer Relations

Deadline

2026-05-14

• Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)

• Skilled in applying Returns & Exchange policies with sound judgment, including exception handling

• Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally

• Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

• Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines

• Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving

• Communicate decisions confidently and empathetically to ensure a positive customer experience

• Process transactions accurately while maintaining inventory control and compliance

• Stay informed on policy updates, product knowledge, and service performance targets

• Collaborate with team members to support overall customer relations operations

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why will you love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)

• Extended health, dental, and vision coverage (for you and your family)

• RRSP with IKEA contribution matching options

• Eligibility for our annual IKEA bonus incentive plan

• Flexible spending account

• Life insurance

• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)

• Parental leave

• Bereavement leave

• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-worker

The starting rate/ salary for this position is 22.44 CAD