About the role
Title: Customer Care Coordinator (**6-month contract**)
Reports To: Associate Director, Customer Care
Position Summary: This role is primarily responsible for contributing to a high occupancy rate and increasing tenant satisfaction. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.
Responsibilities Online leasing & Customer Care
- Daily monitoring of vacancy to identify trouble spots.
- Logging and responding to electronic and phone inquiries from prospective tenants
- Communicating with Operations regarding rental inquires, applications, appointments and questions
- Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
- Answering incoming sales and administration calls
- Responding to sales and administration emails.
- Scheduling and tracking of appointments, liaising with operations.
- Reviewing call recordings and tracking designated KPI’s
- Providing refresher training and coaching to operational staff
- Promoting a team based atmosphere with the onsite, regional and head office staff
- Phone and onsite training
- Provide support, training and coaching to operational staff
- Support team and company based project and program initiatives
Resident Satisfaction
- Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
- Providing real-time support for tenants via various contact methods
Qualifications
- College or University education
- Demonstrated history of outstanding customer relations skills
- Computer proficiency
- Excellent written and verbal skills
- Sound organizational skills with the ability to multi task
- Flexibility to work varying shifts within our hours of operation
- Contributes to team atmosphere
- Bilingualism in French is considered an asset
About CAPREIT
The Best Place to Live, Work and Invest.
For over 25 years, Canadian Apartment Properties REIT has grown from owning 2,900 apartment suites in Ontario to owning approximately 47,900 residential apartment suites, excluding assets held for sale, as of September 30, 2024. We have expanded and diversified across Canada’s strongest urban growth markets, as well as into Europe, and our portfolio has grown to approximately $15.1 billion of investment properties, excluding assets held for sale, as at September 30, 2024.
Quality Accommodations across Canada
At CAPREIT we treat our residents with the utmost respect and strive to meet their needs well beyond their rental apartment. The reason for our success is simple: We’re all about building happy, supportive, thriving communities that are friendly and welcoming. At the heart of our apartments, townhomes, and land lease communities are our residents. So that’s where our care starts. Visit one of our rental properties and find out for yourself why our units are so sought after. You may just make one your home.
Professional Management Team
We offer a professional, dedicated team with a unique proactive management style. CANADIAN APARTMENT PROPERTIES • REIT is a growth-oriented investment trust mandated to provide a safe, happy home to our thousands of residents and provide investors with long-term, predictable returns and cash distributions.
About the role
Title: Customer Care Coordinator (**6-month contract**)
Reports To: Associate Director, Customer Care
Position Summary: This role is primarily responsible for contributing to a high occupancy rate and increasing tenant satisfaction. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.
Responsibilities Online leasing & Customer Care
- Daily monitoring of vacancy to identify trouble spots.
- Logging and responding to electronic and phone inquiries from prospective tenants
- Communicating with Operations regarding rental inquires, applications, appointments and questions
- Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
- Answering incoming sales and administration calls
- Responding to sales and administration emails.
- Scheduling and tracking of appointments, liaising with operations.
- Reviewing call recordings and tracking designated KPI’s
- Providing refresher training and coaching to operational staff
- Promoting a team based atmosphere with the onsite, regional and head office staff
- Phone and onsite training
- Provide support, training and coaching to operational staff
- Support team and company based project and program initiatives
Resident Satisfaction
- Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
- Providing real-time support for tenants via various contact methods
Qualifications
- College or University education
- Demonstrated history of outstanding customer relations skills
- Computer proficiency
- Excellent written and verbal skills
- Sound organizational skills with the ability to multi task
- Flexibility to work varying shifts within our hours of operation
- Contributes to team atmosphere
- Bilingualism in French is considered an asset
About CAPREIT
The Best Place to Live, Work and Invest.
For over 25 years, Canadian Apartment Properties REIT has grown from owning 2,900 apartment suites in Ontario to owning approximately 47,900 residential apartment suites, excluding assets held for sale, as of September 30, 2024. We have expanded and diversified across Canada’s strongest urban growth markets, as well as into Europe, and our portfolio has grown to approximately $15.1 billion of investment properties, excluding assets held for sale, as at September 30, 2024.
Quality Accommodations across Canada
At CAPREIT we treat our residents with the utmost respect and strive to meet their needs well beyond their rental apartment. The reason for our success is simple: We’re all about building happy, supportive, thriving communities that are friendly and welcoming. At the heart of our apartments, townhomes, and land lease communities are our residents. So that’s where our care starts. Visit one of our rental properties and find out for yourself why our units are so sought after. You may just make one your home.
Professional Management Team
We offer a professional, dedicated team with a unique proactive management style. CANADIAN APARTMENT PROPERTIES • REIT is a growth-oriented investment trust mandated to provide a safe, happy home to our thousands of residents and provide investors with long-term, predictable returns and cash distributions.