Claims Coordinator- EN
Top Benefits
About the role
Job Description Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.
What does your typical day look like?
- Manage phone calls and emails regarding general customer service inquiries;
- Perform outbound calls to clients and facilities to request further documentation required for claim review;
- Monitor incoming faxes and emails and manage according to guidelines including responses when required;
- Accurately update claims files based on new information provided;
- Review, analyze and determine missing information and documentation to proceed with claim process.
- Access multiple internal and external platforms to obtain missing information / documentation.
- Communicate and work closely with Account Management regarding any updates to client files.
What skills and experience are we looking for?
- Intermediate computer skills (Windows, Excel, Outlook);
- Post-secondary education in Administration preferred;
- Ability to multitask in a fast-paced work environment;
- Experience working in a customer service environment;
- Highly organized with attention to detail;
- Experience in the insurance and medical billing industry is an asset.
- Excellent verbal and written communication skills (English and French), other languages are an asset.
When You Apply If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
- Ontario Candidates : Salary starting at 20,30$/hour
- Other locations, salary to be discussed based on geographic differential.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.
Claims Coordinator- EN
Top Benefits
About the role
Job Description Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.
What does your typical day look like?
- Manage phone calls and emails regarding general customer service inquiries;
- Perform outbound calls to clients and facilities to request further documentation required for claim review;
- Monitor incoming faxes and emails and manage according to guidelines including responses when required;
- Accurately update claims files based on new information provided;
- Review, analyze and determine missing information and documentation to proceed with claim process.
- Access multiple internal and external platforms to obtain missing information / documentation.
- Communicate and work closely with Account Management regarding any updates to client files.
What skills and experience are we looking for?
- Intermediate computer skills (Windows, Excel, Outlook);
- Post-secondary education in Administration preferred;
- Ability to multitask in a fast-paced work environment;
- Experience working in a customer service environment;
- Highly organized with attention to detail;
- Experience in the insurance and medical billing industry is an asset.
- Excellent verbal and written communication skills (English and French), other languages are an asset.
When You Apply If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
- Ontario Candidates : Salary starting at 20,30$/hour
- Other locations, salary to be discussed based on geographic differential.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
About Global Excel Management Inc.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually.
The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia.
Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an.
La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.