Logistics Coordinator – Customer Service Representative
About the role
About Us
Agrocrop Exports Ltd. is a trusted leader in the processing and export of Pulses, Beans, Lentils, Peas, and Grains, specializing in Private Label consumer packaging. Based in Canada and backed by HACCP and BRC “AA” certifications, we ensure the highest standards of quality, safety, and reliability in every product.
Serving major retailers across North America and Europe, our modern processing and packaging facility, combined with deep industry expertise, has positioned us as the largest Private Label processor of packaged pulses in the Western Hemisphere. Our continued growth is driven by innovation, operational excellence, and a deep commitment to our customers and partners worldwide.
Job Title: Logistics Coordinator – Customer Service Representative
Reports to: CSR Team Lead
Position Summary
Processes customer orders and prepares all documentation required to export products in compliance with federal, state, local, or country-specific regulations. Responds to customer inquiries by telephone or e-mail to provide problem resolution. Analyzes customer ordering trends and service needs for follow-up as needed. Use customer portals or databases to record activities and research product information based on customer requirements.
Key Responsibilities
Process and manage customer orders from receipt through fulfillment, ensuring accurate and timely entry into the ERP system. Serve as the primary point of contact for customers regarding order status, product availability, shipment schedules, and inventory inquiries. Proactively communicate order discrepancies, inventory shortages, shipment delays, or other fulfillment issues to customers and internal stakeholders. Coordinate order fulfillment activities, including shipment, pickup scheduling, and delivery arrangements using approved partner carriers to meet customer requirements. Prepares shipping documentation – pick lists, bill of lading, customs invoices, and any other required certificates/documents as per government and customer requirements. Collaborate with Quality Assurance (QA) and regulatory teams to obtain and prepare required certifications and compliance documentation, such as phytosanitary certificates, Annex A9 documents, Manage CHEP pallet transactions and inventory records, including reconciliation and updates within the CHEP portal. Track and monitor border clearance status of shipment, advise customers of any holds if they occur. Maintain accurate customer, order, shipment, and inventory records to support order management and revenue recognition processes. Identify and implement process improvements to enhance order accuracy, operational efficiency, customer satisfaction, and overall Order-to-Cash performance. Coordinate courier shipments through FedEx and other parcel carriers, ensuring proper documentation, tracking, and delivery follow-up. Support front-office logistics activities by receiving deliveries, distributing packages, and coordinating visitor arrivals as required.
QUALIFICATIONS
2+ years’ proven working experience in Customer Sales, Order management, or in a related position. Proficiency in MS Suite – Advance Knowledge in Excel is an asset. Experience with ERP systems. Experience with MS Power BI is an asset. Manufacturing experience is an asset. Customs documentation is an asset.
Skills
Ability to work in fast-paced, multi-tasking environment. Strong communication skills: ability to communicate information clearly and concisely. Ability to work collaboratively as a team. Excellent organizational and interpersonal skills. Attention to detail, fast learner, and quick thinker. Excellent customer service management skills.
Agrocrop Exports Ltd. is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals and are dedicated to a fair and accessible hiring process. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to Applicants: This posting represents an active vacancy. AI-enabled recruitment tools may be used to assist with parts of the applicant screening process, but all evaluations and hiring decisions are made by our hiring team
Not the right fit? Search for Logistics Coordinator jobs in Bolton, Ontario, Canada
About Agrocrop Exports Ltd.
We at Agrocrop Exports Ltd. apply our extensive know-how and product knowledge of Pulses, Beans, Lentils, Peas & Grains to make sure that the best of the world reaches you with Your Private Label. We are a HACCP / BRC certified company and have even attained the highest rating of "A" since the first audit. The BRC certification has been helpful for Agrocrop Exports Ltd. to secure high volume business with significant Retailers in USA + Europe + Canada.
We have a high tech processing & Packaging facility, and our experience with international supply chain enables us to handle variable scale of operations effortlessly. The fact that Canada is by far the World's largest grower of Beans & Lentils, has made it possible for Agrocrop Exports Ltd. to become the largest Private Label processor and exporter of consumer packaged Beans & Lentils to Europe & USA.
Canadian Beans & Lentils are typically exported in bulk, but Agrocrop Exports Ltd. is the only processor who has successfully captured the Value Added Part of the export of attractive consumer packs instead of bulk. Our focus on Pulses, Beans, Lentils & Peas, has made us the undisputed experts in this narrow segment and has created our own niche in seamless supplier of Private Label products required for next day shipment.
HACCP & BRC certification, plus strict compliance with FDA & CFIA regulations, guarantee that your private label pulses are safe in addition to the inherent health aspect.
Our History
Agrocrop Exports Ltd. started as a Trading Company in Food Products, and then moved to pulses, beans & lentils, peas & grains and being the niche provider of Private Label consumer packs of these products. The Family expertise in the Pulse industry (Beans, Lentils & Peas) plus consistent high product quality are the corner stones in Agrocrop Exports Ltd.'s success.
Agrocrop Exports Ltd. has successfully grown to become the largest Private Label processor of Pulses, Beans, Lentils & Peas in the Western Hemisphere.
Similar Jobs
Logistics Coordinator – Customer Service Representative
About the role
About Us
Agrocrop Exports Ltd. is a trusted leader in the processing and export of Pulses, Beans, Lentils, Peas, and Grains, specializing in Private Label consumer packaging. Based in Canada and backed by HACCP and BRC “AA” certifications, we ensure the highest standards of quality, safety, and reliability in every product.
Serving major retailers across North America and Europe, our modern processing and packaging facility, combined with deep industry expertise, has positioned us as the largest Private Label processor of packaged pulses in the Western Hemisphere. Our continued growth is driven by innovation, operational excellence, and a deep commitment to our customers and partners worldwide.
Job Title: Logistics Coordinator – Customer Service Representative
Reports to: CSR Team Lead
Position Summary
Processes customer orders and prepares all documentation required to export products in compliance with federal, state, local, or country-specific regulations. Responds to customer inquiries by telephone or e-mail to provide problem resolution. Analyzes customer ordering trends and service needs for follow-up as needed. Use customer portals or databases to record activities and research product information based on customer requirements.
Key Responsibilities
Process and manage customer orders from receipt through fulfillment, ensuring accurate and timely entry into the ERP system. Serve as the primary point of contact for customers regarding order status, product availability, shipment schedules, and inventory inquiries. Proactively communicate order discrepancies, inventory shortages, shipment delays, or other fulfillment issues to customers and internal stakeholders. Coordinate order fulfillment activities, including shipment, pickup scheduling, and delivery arrangements using approved partner carriers to meet customer requirements. Prepares shipping documentation – pick lists, bill of lading, customs invoices, and any other required certificates/documents as per government and customer requirements. Collaborate with Quality Assurance (QA) and regulatory teams to obtain and prepare required certifications and compliance documentation, such as phytosanitary certificates, Annex A9 documents, Manage CHEP pallet transactions and inventory records, including reconciliation and updates within the CHEP portal. Track and monitor border clearance status of shipment, advise customers of any holds if they occur. Maintain accurate customer, order, shipment, and inventory records to support order management and revenue recognition processes. Identify and implement process improvements to enhance order accuracy, operational efficiency, customer satisfaction, and overall Order-to-Cash performance. Coordinate courier shipments through FedEx and other parcel carriers, ensuring proper documentation, tracking, and delivery follow-up. Support front-office logistics activities by receiving deliveries, distributing packages, and coordinating visitor arrivals as required.
QUALIFICATIONS
2+ years’ proven working experience in Customer Sales, Order management, or in a related position. Proficiency in MS Suite – Advance Knowledge in Excel is an asset. Experience with ERP systems. Experience with MS Power BI is an asset. Manufacturing experience is an asset. Customs documentation is an asset.
Skills
Ability to work in fast-paced, multi-tasking environment. Strong communication skills: ability to communicate information clearly and concisely. Ability to work collaboratively as a team. Excellent organizational and interpersonal skills. Attention to detail, fast learner, and quick thinker. Excellent customer service management skills.
Agrocrop Exports Ltd. is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals and are dedicated to a fair and accessible hiring process. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to Applicants: This posting represents an active vacancy. AI-enabled recruitment tools may be used to assist with parts of the applicant screening process, but all evaluations and hiring decisions are made by our hiring team
Not the right fit? Search for Logistics Coordinator jobs in Bolton, Ontario, Canada
About Agrocrop Exports Ltd.
We at Agrocrop Exports Ltd. apply our extensive know-how and product knowledge of Pulses, Beans, Lentils, Peas & Grains to make sure that the best of the world reaches you with Your Private Label. We are a HACCP / BRC certified company and have even attained the highest rating of "A" since the first audit. The BRC certification has been helpful for Agrocrop Exports Ltd. to secure high volume business with significant Retailers in USA + Europe + Canada.
We have a high tech processing & Packaging facility, and our experience with international supply chain enables us to handle variable scale of operations effortlessly. The fact that Canada is by far the World's largest grower of Beans & Lentils, has made it possible for Agrocrop Exports Ltd. to become the largest Private Label processor and exporter of consumer packaged Beans & Lentils to Europe & USA.
Canadian Beans & Lentils are typically exported in bulk, but Agrocrop Exports Ltd. is the only processor who has successfully captured the Value Added Part of the export of attractive consumer packs instead of bulk. Our focus on Pulses, Beans, Lentils & Peas, has made us the undisputed experts in this narrow segment and has created our own niche in seamless supplier of Private Label products required for next day shipment.
HACCP & BRC certification, plus strict compliance with FDA & CFIA regulations, guarantee that your private label pulses are safe in addition to the inherent health aspect.
Our History
Agrocrop Exports Ltd. started as a Trading Company in Food Products, and then moved to pulses, beans & lentils, peas & grains and being the niche provider of Private Label consumer packs of these products. The Family expertise in the Pulse industry (Beans, Lentils & Peas) plus consistent high product quality are the corner stones in Agrocrop Exports Ltd.'s success.
Agrocrop Exports Ltd. has successfully grown to become the largest Private Label processor of Pulses, Beans, Lentils & Peas in the Western Hemisphere.