Supercharge your career at Nucleus Networks!

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow.

We are a team of over 80 experienced professionals focused on providing industry-leading IT Services to clients across Canada. Headquartered in downtown Vancouver with operations in BC, Alberta and Ontario, Nucleus operates on a remote-first, hybrid work model.

We've been nominated as one of BC’s top 10 Best Workplaces and have been a top 5 Finalist for BC’s Best Company. We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.

We’ve been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!

Role Summary

The Chief Revenue Officer (CRO) of Nucleus will serve as the company’s primary growth leader, responsible for driving sustained revenue expansion, EBITDA growth, and operational scalability. Reporting directly to the CEO, the CRO plays a critical role in executing the company’s growth strategy, optimizing performance across business units, and ensuring financial and operational excellence. The CRO leads the organization’s growth initiatives to achieve ambitious financial and operational goals while strengthening Nucleus’ position as a market leader in IT services and solutions. The CRO contributes to a high-performing culture that delivers exceptional value to internal and external stakeholders. This is a hybrid role based in our Vancouver, BC headquarters.

Key Responsibilities

• Lead the development and execution of strategies to deliver sustained revenue growth and EBITDA improvement.

• Growth-minded: An obsession with new logo acquisition and Monthly Recurring Revenue (MRR) addition, owning revenue growth across all business units. Outside sales, inside sales, and strategic partnerships will be a focus and priority.

• Partner with the CEO and executive team to establish and implement the company’s long-term strategic growth plan and financial objectives.

• Drive operational efficiency and margin expansion through disciplined execution, process optimization, and data-driven decision making.

• Oversee Nucleus’ Growth team (Sales and Marketing), ensuring coordinated execution across sales, partnerships, and new business initiatives while providing training, coaching and mentorship.

• Leverage your own sales ability to hunt and close deals.

• Monitor key performance indicators (KPIs), financial metrics, and value drivers to ensure the company meets or exceeds annual targets.

• Represent Nucleus externally with clients, partners, and industry leaders to enhance brand reputation and market presence.

Required Skills & Qualifications

• Bachelor’s degree in business administration or related field; MBA preferred.

• 10+ years of progressive leadership experience in IT, technology, or managed services.

• Proven track record of driving revenue growth, expanding EBITDA margins, and scaling organizations.

• Strong financial acumen, strategic thinking, and ability to execute complex growth plans.

• Exceptional leadership, communication, and relationship-building skills.

• Outgoing, positive with a glass half-full mentality.

• Collaborative management style that can achieve commitment and teamwork from a variety of stakeholders.

• Demonstrated ability to lead and develop high-performing teams in a national context.

• Strategic thinking with a track record of driving operational excellence.

• Thrives in a fast-paced, results-oriented environment with clear accountability for performance.

• Willingness to travel as needed to support business development and leadership initiatives.

Success Metrics

• Achieve or exceed annual revenue and EBITDA targets.

• Demonstrate measurable improvements in operational efficiency, client growth, and profitability.

• Position the company for continued growth, scalability, and long-term enterprise value creation.

Perks!

• An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace

• Hybrid Remote Environment

• In-Person and Virtual Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers

• Competitive Salary & Annual Vacation Time

• Comprehensive Benefits, including a Health Spending Account and RRSP Matching program

• Birthdays off!

All qualified applicants will receive consideration for employment without regard to Canadian experience, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

AI technology is not used in Nucleus' hiring process.

This posting is to fill an existing vacancy.