Top Benefits
About the role
CHICAGO, IL
Everforth TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.
Everforth TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a collaborative environment and has the ambition to be a driver for success.
Requirements (What We’re Looking For)
Minimum of a Bachelor’s Degree (required) Ability to manage multiple projects and initiatives simultaneously (required) Experience with data analytics (preferred) Experience with ticket management tools - ServiceNow (preferred) Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel Passion for exceptional customer service and customer collaboration Strong communication skills, both written and oral Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust Good problem solver with ability to consider alternative and diverse perspectives
Responsibilities (What You’ll Do)
Intake for all Help Desk issues and ticket management Serve as the initial point of contact for clients seeking technical assistance through ticketing system Develop and distribute reports and analytics on ticket volume/trends Assist in delivery of high-quality solutions internally across multiple departments Configure and troubleshoot ticketing system issues Act as the subject matter expert for all things ZenDesk and/or ServiceNow Lead ZenDesk/ServiceNow Orientation for new hires Maintain ZenDesk/ServiceNow homepage Report breached security incidents to IT Create/maintain department slack notifications as requested Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs Maintain Help Desk internal knowledge base confluence
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Benefits (What We’re Offering)
Fast-paced and result oriented work culture with competitive base salary Health, Dental, Vision, Disability, and Basic Life Insurance coverage Additional voluntary life insurance available Paid Parental Leave & Pregnancy Related Medical Leave Generous paid sick leave Unlimited PTO Monthly wellness/gym subsidy Monthly phone subsidy 401 (k) and ROTH retirement savings plan with matching Employee Assistance Program Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings Adoption Assistance
Everforth TopBloc is an Equal Opportunity Employer
California Privacy Notice: https://topbloc.com/wp-content/uploads/2023/01/CPRA-and-CCPA-Notice-for-California-Employees.pdf
Right To Work: http://topbloc.com/wp-content/uploads/2020/07/Combined-IER-Right-to-Work-Posters.-EN-and-ES.pdf
E-Verify Notice: http://topbloc.com/wp-content/uploads/2020/07/E-Verify-Notice.pdf
The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Everforth TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $50,000 - $62,000.
Not the right fit? Search for Help Desk Coordinator jobs in Lasalle, Ontario, Canada
About TopBloc
TopBloc is a technology consulting firm that provides fixed-time, fixed-price Workday deployment services, and on-demand Workday support.
TopBloc leverages proprietary automation technology to quickly and pragmatically deploy Workday’s Human Capital Management, Payroll, and Financials business services. Our solutions reduce timelines and eliminate inefficiencies, enabling clients to focus on their business while they gain immediate value from their new Workday platform. With SmartLoader, TopBloc’s one-of-a-kind acceleration technology, our consultants can expedite implementation and pass meaningful savings back to our clients.
Once live, TopBloc has multiple flexible expertise offerings that augment and operate a customer’s Workday solutions. TopBloc’s Help Desk offers clients ongoing support to optimize their Workday solution, assisting with everything from the creation of new reports to answering how-to questions to resolving urgent issues. TopBloc’s Payroll Managed Services provides in-tenant payroll processing support to guide clients throughout the pay period or to fully outsource payroll processing.
As a preferred Workday partner, TopBloc works across industries with both Large and Medium Enterprise firms. We are proud to be recognized as one of the leading Workday Services Providers, acting as an implementation partner for over 30% of all new Workday projects in the Medium Enterprise segment.
Make Workday work for you with custom solutions designed by TopBloc.
Please be aware, TopBloc only posts job openings on our website, our Workday Jobs page, and LinkedIn. If you are interested in working with us, please apply directly through one of these sites as we cannot guarantee the validity of jobs posted elsewhere and do not want any applicant to be endangered to phishing scams.
Similar Jobs
Top Benefits
About the role
CHICAGO, IL
Everforth TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.
Everforth TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a collaborative environment and has the ambition to be a driver for success.
Requirements (What We’re Looking For)
Minimum of a Bachelor’s Degree (required) Ability to manage multiple projects and initiatives simultaneously (required) Experience with data analytics (preferred) Experience with ticket management tools - ServiceNow (preferred) Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel Passion for exceptional customer service and customer collaboration Strong communication skills, both written and oral Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust Good problem solver with ability to consider alternative and diverse perspectives
Responsibilities (What You’ll Do)
Intake for all Help Desk issues and ticket management Serve as the initial point of contact for clients seeking technical assistance through ticketing system Develop and distribute reports and analytics on ticket volume/trends Assist in delivery of high-quality solutions internally across multiple departments Configure and troubleshoot ticketing system issues Act as the subject matter expert for all things ZenDesk and/or ServiceNow Lead ZenDesk/ServiceNow Orientation for new hires Maintain ZenDesk/ServiceNow homepage Report breached security incidents to IT Create/maintain department slack notifications as requested Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs Maintain Help Desk internal knowledge base confluence
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Benefits (What We’re Offering)
Fast-paced and result oriented work culture with competitive base salary Health, Dental, Vision, Disability, and Basic Life Insurance coverage Additional voluntary life insurance available Paid Parental Leave & Pregnancy Related Medical Leave Generous paid sick leave Unlimited PTO Monthly wellness/gym subsidy Monthly phone subsidy 401 (k) and ROTH retirement savings plan with matching Employee Assistance Program Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings Adoption Assistance
Everforth TopBloc is an Equal Opportunity Employer
California Privacy Notice: https://topbloc.com/wp-content/uploads/2023/01/CPRA-and-CCPA-Notice-for-California-Employees.pdf
Right To Work: http://topbloc.com/wp-content/uploads/2020/07/Combined-IER-Right-to-Work-Posters.-EN-and-ES.pdf
E-Verify Notice: http://topbloc.com/wp-content/uploads/2020/07/E-Verify-Notice.pdf
The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Everforth TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $50,000 - $62,000.
Not the right fit? Search for Help Desk Coordinator jobs in Lasalle, Ontario, Canada
About TopBloc
TopBloc is a technology consulting firm that provides fixed-time, fixed-price Workday deployment services, and on-demand Workday support.
TopBloc leverages proprietary automation technology to quickly and pragmatically deploy Workday’s Human Capital Management, Payroll, and Financials business services. Our solutions reduce timelines and eliminate inefficiencies, enabling clients to focus on their business while they gain immediate value from their new Workday platform. With SmartLoader, TopBloc’s one-of-a-kind acceleration technology, our consultants can expedite implementation and pass meaningful savings back to our clients.
Once live, TopBloc has multiple flexible expertise offerings that augment and operate a customer’s Workday solutions. TopBloc’s Help Desk offers clients ongoing support to optimize their Workday solution, assisting with everything from the creation of new reports to answering how-to questions to resolving urgent issues. TopBloc’s Payroll Managed Services provides in-tenant payroll processing support to guide clients throughout the pay period or to fully outsource payroll processing.
As a preferred Workday partner, TopBloc works across industries with both Large and Medium Enterprise firms. We are proud to be recognized as one of the leading Workday Services Providers, acting as an implementation partner for over 30% of all new Workday projects in the Medium Enterprise segment.
Make Workday work for you with custom solutions designed by TopBloc.
Please be aware, TopBloc only posts job openings on our website, our Workday Jobs page, and LinkedIn. If you are interested in working with us, please apply directly through one of these sites as we cannot guarantee the validity of jobs posted elsewhere and do not want any applicant to be endangered to phishing scams.