Operations Supervisor – Brandon, MB

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire Operations Supervisor in Brandon, MB.

Why CBI Home Health?

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What You Will Do

• Supervise and provide direction to staff aligned with policies and procedures and standards of professional conduct
• Assist in ensuring that Team Leads and Direct Support Specialists (DSS) are scheduled in the homes in accordance with the funding guidelines
• Collaborates with Managers and Board-Certified Behavior Analyst where applicable to develop monthly activity recreational plan
• Collaborates with Management to ensure follow through on contracted services, including the Individual Support Plan (ISP)/ Plan of Care (POC), Behaviour Support Plan (BSP) protocol

Supervision/Management

• Supervision and management of staff, Team Leads will report directly to this role.
• Assist in ensuring adherence to policies and procedures as well as regional licensing requirements. Escalate issues when required.
• Assist in training and onboarding of Team Leads and Direct Support Specialists in collaboration with Operations Managers whenever possible
• Assist in ensuring Team Leads and Direct Support Specialists are well aligned with the Key Accountabilities of their role and are meeting performance expectations including execution of recreation and activity plans.
• Recruitment of front-line staff.
• Conduct to probationary reviews and annual performance reviews and performance management, and improvement plans.
• Contribute too solutions and support, often in collaboration with the Manager, when there are challenging performance issues
• Delivery of disciplinary warnings and terminations.
• Ensures that mandatory and annual training requirements provided by Human Resources are complete and gaps addressed
• Report workplace injuries in reporting system and the workplace injury report is forwarded to the appropriate manager.

Documentation And Administration

• Provide support and guidance to Team Lead’s with ensuring accurate records of house petty cash and the client’s personal cash, escalating concerns or challenges to managers when needed.
• Assists with monitoring client’s finances (expenditures, reimbursements, may include reconciling the client’s personal funds at month end). Completes audits as per policy.

Required Qualifications What you will need to be successful

• Minimum 2 year of experience in a supervisor or leadership role in a service-focused organization
• Minimum 3 years of experience working directly with clients with higher behavior support needs, intellectual/developmental disabilities and/or mental health diagnosis
• Demonstrated Client-centred focus with a commitment to providing quality care.
• Valid Class 5 Driver’s License
• Valid Vehicle Insurance with $ 2,000,000 liability

Preferred Qualifications

• Secondary Education or certification in Health, Business, Health Administration, or related field
• Strong knowledge of the health care system, and experience in home and community care

Key Skills

• Leadership skills
• Critical/Analytical skills
• Attention to detail
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Strong computer literacy with various applications and programs
• Results-oriented with decision making
• Project Management
• Customer Service
• Finance Skills (accounting, budgeting, forecasting)
• Change management
• Conceptual Thinking

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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