Who We Are

Fasken is a leading international business law and litigation firm and was voted one of Canada’s Best Employers for 2024. Our firm's over 900 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, and Johannesburg and an office in the professional and retail district known as Taza (/Ta-Zah/) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients includes close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients' interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

A Day In The Life

Reporting to the Manager of Facilities & Business Support Services, the Client Experience Coordinator will bring professionalism, strong attention to detail, and a commitment to service excellence while delivering an elevated client experience. By anticipating and responding to client needs, this position will provide personalized and polished support to all clients and guests. Through collaborating with both the Facilities and Hospitality teams, the Client Experience Coordinator will ensure boardrooms and common areas are impeccably prepared and maintained, supporting the highest standard of client care. This position is 100% on-site, 9:30 a.m.–5:30 p.m., subject to change.

Responsibilities include, but are not limited to:

• Welcome clients and visitors with warmth, professionalism, and attentiveness, creating a polished and welcoming environment that reflects the firm’s commitment to exceptional client service and leaves a lasting positive impression.
• Respond promptly, professionally, and courteously to all incoming calls, ensuring inquiries are handled efficiently and directed to the appropriate department or individual.
• Manage boardroom and meeting room logistics, proactively problem‑solving and adapting to changing requirements, while clearly communicating adjustments.
• Collaborate with the Hospitality team in preparing meeting rooms for various events, ensuring spaces are consistently presented at a high professional standard.
• Work collaboratively with lawyers, assistants, and teams across the firm, including Marketing, IT, HR, and Management, regarding client arrivals and related service needs.
• Assist with maintaining overall cleanliness and organization of the reception area, hospitality kitchen and other common areas outside meeting room spaces.
• Identify and report any maintenance or facilities concerns to Facilities promptly, initiating action to support a safe, professional, and client‑ready environment.
• Perform additional duties as assigned by management to support the efficient operation of the office and business support services.

Required Knowledge and Experience

• Minimum 3 years of prior reception, front of house, or hospitality experience.
• Being professional and energetic with a positive “can-do” attitude.
• Willing to go the extra mile at all times.
• Strong interpersonal skills with the ability to provide pleasant, professional service to firm members and visitors.
• Forward thinking, the ability to anticipate needs before they are made known.
• A team‑oriented mindset with a client service focus.
• Exceptional communications skills, in person, in writing and over the phone.
• Excellent organizational skills, with the ability to work independently using initiative and judgement.
• The ability to adapt to changing priorities and manage multiple tasks.
• Experience in a professional services environment, law firm experience is considered an asset.

Why Work With Us

Fasken is dedicated to rewarding your contributions and encouraging your professional development. We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth.

Our benefits include:

• A health and wellness subsidy
• An annual education & tuition reimbursement
• Flexible medical and dental benefits (effective from day one)
• Short term and long term disability insurance
• Personal days
• Employee & family assistance program
• Paid vacation and sick days
• Group retirement savings plan with matching contributions
• Monetary incentive for employee referrals
• Flexible working arrangements
• Opportunities to give back to your community through firm initiatives
• An engaging firm culture that celebrates our hardworking and dedicated people

Diversity and Inclusion

At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.

Accessibility and Accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verification.

Compensation

The typical salary range for this position is $50,000 - $60,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Your Application

We appreciate hearing from all qualified candidates, however, only those applicants whose background and experience match our requirements will be contacted. You can submit your application via our Careers page.