Job Description - Director, Quality & Interprofessional Practice

Position Summary

Reporting to the Vice President, Clinical & Service Excellence and working collaboratively as a member of the Leadership Team, the Director, Quality & Interprofessional Practice promotes Youthdale’s purpose statement and guiding principles to ensure the agency is a leader in the provision of children mental health services.

The Director, Quality & Interprofessional Practice for clinical programs plays a critical role in driving clinical excellence across the organization. This position, in collaboration with clinical and operational leaders oversees, coordinates, designs and implements;

• Program evaluation initiatives and activities;
• Continuous quality improvement initiatives and activities;
• Collaborates with Youthdale staff, managers, directors and external researchers to design and execute research relevant to the organization.
• Develop, implement and oversee education and practice of the staff within the clinical programs: Nursing, Therapists, Social Work, CYC and other disciplines as part of the Inter-professional teams.

Location: 227 Victoria Street, Toronto, ON
Hours: 37.5 hours per week
Status: Full-Time Permanent
Union/Non: This is a non-unionized position

This posting is for a replacement position within our organization.

Accountability

This position reports directly to: Vice President, Clinical & Service Excellence.

Corporate Responsibilities

• Fosters positive and constructive interpersonal relationships with the staff, volunteers, and residents, visitors, outside agencies, government officials and related professional associations.
• Maintains and adheres to all relevant legislation.
• Maintains and adheres to organizational policies and procedures.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.
• Development, implementation, monitoring and evaluation of training and development programs aligned with the organization’s strategic priorities and guiding principles.
• Demonstrates management practices, which are consistent with the guiding principles and philosophy of Youthdale Treatment Centres.

Job Responsibilities

Quality Improvement & Professional Practice

• Design and execute a comprehensive quality-strategy that supports scalability and growth throughout Youthdale**.**
• Supports the development of annual organizational quality improvement plan and leads implementation of initiatives and projects to advance the quality improvement agenda.
• Lead and develop a high performing team, fostering a culture of accountability and continuous quality improvement.
• Identify and mitigate high–risk quality issues through continuous quality improvement initiatives.
• Responsible for the collection, collation, analysis, and reporting of data for both internal and external purposes. This includes data from various clinical and outcome measurement tools such as Greenspace, CALOCUS, interRAI, and OPOC. The role involves ensuring data accuracy, identifying trends, and preparing reports to support program evaluation, quality improvement initiatives, and compliance with reporting requirements from funders and oversight bodies.
• Supports the VP in providing needed materials and follow-up for action items and initiatives related to the to the Board of Director’s Quality Committee and/or working groups
• Champions client engagement culture and approach within the organization and the Children’s Mental Health sector. Embeds client engagement approach and health equity lens to organizational quality improvement projects and initiatives while leading the agency’s client and caregiver engagement initiatives and providing oversight to client satisfaction survey systems (OPOC).
• Participates in regional, and provincial committees, communities of practice, and working groups related to this portfolio, as requested.
• Develop and maintain quality standards from the Ontario Health, Centre of Excellence Mental Health and Addictions
• Champion continuous quality improvement by leading initiatives like LEAN, Six Sigma to improve efficiency, reduce waste which results in improved quality of care for our clients and families.
• Uses project planning best practice approaches/tools, or validated program planning models to translate vision and program objectives into concrete activities
• Applies environmental scan or needs’ assessment methodology to inform analysis and design
• Develops and revises project plans to reflect changing priorities and conditions and achieve targets
• Informs individual and program decision-making incorporating context, data and evidence
• Demonstrates and promotes stewardship of financial and organizational resources
• Acknowledges responsibility for impact and outcomes of decisions and actions
• Sets challenging goals for self and models dedication and high performance
• Creates an environment of common vision and purpose among colleagues and partners
• Exceptional interpersonal skills that promote practice reflection, critical thinking and self-awareness to encourage a commitment to professional learning and growth
• Builds trusting relationships and contributes to an empowering work environment
• Identifies organizational learning and development plans related to professional practice and provides opportunities for continued learning and professional
• Promotes an Interprofessional quality practice organizational setting
• Demonstrates clinical expertise and leadership in establishing and monitoring standards of practice.
• Guides, initiates and provides leadership in the development and implementation of standards, practice guidelines, education and research initiatives
• Acts as a resource guide to promote strategies to optimize client engagement
• Sets organizational practice standards that align with regulated health professionals’ college requirements, Accreditation Canada standards, funder guidelines and organizational requirements.
• Active member of professional organizations and communities of practice that seek to influence advanced Interprofessional practice
• Commitment to ongoing professional development
• Collaborates with department leads to implement evidence based clinical guidelines
• Leads and sustains change from vision to implementation to sustainable practice using change management and communication to support teams and the organization to successfully manage the change
• Creates a culture that supports knowledge development and integration that positively impacts clients.

Research

• Leads and facilitates knowledge exchange activities by disseminating relevant research literature, preparing articles, reports and presentations for a variety of internal and external audiences.
• Supports the organizations accreditation preparations; develops and supports mechanisms for maintaining compliance with accreditation standards between accreditation site visits.
• Develops, reviews and revises policies and procedures related to research, evaluation, performance measurement and quality.
• Reviews data quality to ensure reports to funders, the Board of Directors and management are accurate; develops and supports the implementation of efforts to improve data quality.
• Chairs and/or participates in committees relevant to the role.
• Reports to Senior Leadership and the Board of Directors on evaluation, performance measurement and quality initiatives.

Leadership

• Keeps abreast of best practice activities and literature within the field.
• Serves as one of Youthdale’s key spokespeople and ensures that Youthdale and its purpose are consistently presented in a strong, positive image to relevant stakeholders and the general public.
• Ensures the effective management of human, financial and physical resources of Youthdale’s quality, evaluation and research programs. Follows and ensures compliance of appropriate agency policies and procedures and corresponding legislation related to finance, physical assets and human resources.
• Establishes and nurtures strategic partnerships and alliances with partners who will advance the Agency’s strategic priorities.
• Works closely with members of the senior leadership team and contributes to advancing and operationalizing the strategic priorities of Youthdale.
• Performs other duties as assigned by the Vice President, Clinical & Service Excellence.

Qualifications

• Master’s Degree in Social Sciences, Public/Health Administration or equivalent
• Five years of experience in planning and implementing quality, evaluation and research in health care or community-based settings
• Quality Improvement training from the Institute for Healthcare Improvement (IHI); Black Belt certification in LEAN and/or Six Sigma, or equivalent is an asset.
• Experience in developing and implementing balanced scorecards.
• Strong knowledge of qualitative and quantitative research methods including advanced proficiency in computer software and database utilization/management (MS Excel, SPSS)
• Two years of management experience
• Experience in a community or health care environment, preferably with children and youth in a mental health setting
• Demonstrated track record of leading, influencing and executing on research, quality improvement, and evaluation and performance measurement.
• Expert knowledge of evaluation frameworks and process and outcome evaluation, quality improvement models approaches (e.g., Lean, Model for Improvement) and diagnostic methods (e.g., Fishbone, Process Mapping).
• Excellent communication and interpersonal skills and ability to work collaboratively with a broad range of staff, managers and diverse community partners.
• Strong interpersonal and communication skills with proven ability to establish positive partnerships and work as a leader of an interdisciplinary organization.
• Knowledge of and experience with advancing youth and family engagement into the processes and practices of clinical service delivery.
• Ability to establish and maintain positive working relationships with outside health care facilities, agencies and service providers.
• Demonstrates creativity and innovation to develop new ways to improve operations, efficiencies and create new opportunities.

ABOUT YOUTHDALE TREATMENT CENTRES

Youthdale (https://www.youthdale.ca) provides comprehensive, integrated mental health services to children and their families, connecting them with the right programs and services, both at Youthdale and in their communities. We meet the complex needs of children and youth with a team of highly skilled and dedicated psychiatrists, psychologists, neurologists and neuropsychologists, social workers, nurses, and child and youth workers. To know more about us and the amazing work that our team does, please visit https://www.youtube.com/@youthdale-ca

APPLICATION

At Youthdale, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. Youthdale is committed to providing accommodation in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.

Please apply with an updated resume by September 30, 2025.

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