About Role:

We are seeking an experienced Sr., Lead & Salesforce Architect to join our team in a tactical capacity, working closely with an existing Salesforce development team to address backlog management, feature enhancements, and system optimization.

This role requires a strong technical background in Salesforce Service Cloud, Apex, and Lightning Web Components (LWC), with a focus on best practices, refactoring, and performance improvements.

Key Responsibilities:

Salesforce Development & Feature Enhancements-

• Develop, enhance, and optimize Service Cloud functionality to improve customer and agent experiences.
• Design and implement Apex triggers, batch processes, and integrations to support business requirements.
• Build and maintain Lightning Web Components (LWC) for improved user experience and performance.
• Collaborate with stakeholders to understand business needs and translate them into scalable Salesforce solutions.

Code Refactoring & Optimization-

• Analyze existing code and features to identify inefficiencies and technical debt.
• Refactor and optimize Apex code, LWC components, and system integrations for maintainability and scalability.
• If needed, Improve data model design and query performance to enhance overall system efficiency.

Best Practices & Technical Advisory-

• Provide technical leadership and enforce Salesforce development best practices within the team.
• Ensure code quality through peer reviews, testing frameworks, and version control strategies.
• Recommend and implement design patterns and scalable architectures to support future growth.

Backlog Management & Collaboration-

• Work with Product Owners, Business Analysts, and other Salesforce Developers to prioritize and resolve backlog items.
• Participate in Sprint Planning, Daily Stand-ups, and Retrospectives to ensure agile development workflows.
• Support troubleshooting efforts and provide quick resolutions for production issues.

Technical Skills:

• Minimum 6+ years of experience in Salesforce development with a focus on Service Cloud, Apex, and LWC.
• Apex & Lightning Web Components (LWC): Strong proficiency in Apex triggers, batch jobs, REST APIs, and custom LWC development.
• Service Cloud & Call Center Solutions: Deep understanding of case management, knowledge base, Omni-Channel routing, and CTI integration.
• Code Refactoring & Best Practices: Experience in clean code principles, code refactoring, and optimizing system performance.
• Salesforce API Integrations: Familiarity with REST/SOAP APIs, middleware solutions (Mulesoft, Boomi, etc.), and external system integrations.
• CI/CD & DevOps: Understanding of Salesforce DevOps, version control (Git), deployment tools (SFDX, Copado, Gearset).

Soft Skills:

• Excellent verbal and written communication (mandatory).

Analytical & Problem-Solving Skills:

• Ability to identify inefficiencies, propose solutions, and optimize existing features.
• Agile/Scrum Experience- Comfortable working in an Agile development environment with backlog management and sprint cycles.

Education and Certifications:

• Bachelor's/Master's in Computer Science, Information Technology, or equivalent discipline.
• Salesforce Certified Platform Developer I & II
• Salesforce Service Cloud Consultant
• Salesforce Certified JavaScript Developer I (for advanced LWC proficiency)