Bilingual Client Care Supporter

(French & English)

Strongest Families Institute (SFI) is seeking a Bilingual Client Care Supporter to join our team. In this role, you will support families remotely across Canada by assisting with administrative and client care tasks related to SFI’s evidence-based programs.

This position is entry level and could be ideal for someone beginning their career in healthcare, social services, or nonprofit work and who is motivated by making a positive impact from a remote work environment.

Key Responsibilities

All duties are performed in both French and English.

• Answer and return client calls in a professional, supportive, and respectful manner.
• Schedule appointments and follow up with families to ensure continuity of care.
• Conduct structured interviews and questionnaires with parents/caregivers and youth using SFI’s secure online platform.
• Complete program consent calls and confirm program eligibility and fit.
• Accurately document client information and escalate concerns to supervisors when required.
• Participate in remote training, coaching, and quality assurance activities.
• Book follow-up appointments and assist with assigning coaches to clients.
• Work a flexible schedule, including some evenings, to meet client needs.
• Complete other related duties as assigned.

Qualifications & Skills

Required

• Fluency in French and English (spoken and written).
• Strong communication and customer service skills.
• Comfort supporting families and discussing sensitive topics with care.
• Basic computer skills and reliable internet access.
• Ability to work independently in a fully remote environment while staying connected with a team.

Preferred (Not Required)

• Experience in customer service, healthcare, education, or social services.
• Interest in nonprofit, community-based, or family-centered work.
• Experience working remotely or with virtual service platforms.

Our Commitment to Equity & Inclusion

Strongest Families Institute is committed to fostering an inclusive, respectful, and accessible workplace. We value diversity in all its forms and recognize that lived experience, cultural knowledge, and community connection strengthen our work. We encourage applications from individuals from equity-deserving groups, including Indigenous peoples, racialized communities, newcomers, LGBTQIA2S+ individuals, caregivers, and people with disabilities. Accommodations are available throughout the recruitment and employment process. Candidates are welcome to request accommodations at any stage.