About the role
Role purpose:
The Dispatcher is responsible for the real-time coordination and deployment of bus operators and vehicles to ensure the safe, efficient, and on-schedule operation of public transit services, as well as providing customer support and managing transit service communication on various platforms.
Conditions
- This is a part time temporary 6-month seasonal contract
- Wage is $27 per hour
Knowledge and Experience:
-
Minimum of 2 years of experience in a dispatcher or similar logistics/operations role.
-
Strong working knowledge of dispatching software and GPS systems.
-
Proven experience in a fast-paced, high-stress environment.
-
Knowledge of local geography and road networks in and around Whistler.
-
Previous work-related experience with social media platforms is required.
-
Previous administrative experience is required.
Skills:
-
Excellent communication skills, both written and verbal.
-
Strong problem-solving and decision-making abilities under pressure.
-
Exceptional organizational skills and attention to detail.
-
Ability to multi-task and prioritize effectively.
-
Proficiency in Microsoft Office Suite or similar software.
Key Accountabilities:
Operational Oversight
-
Monitor and direct bus movements to maintain service schedules and efficiency.
-
Respond to and manage real-time service disruptions, including detours, breakdowns, and accidents.
-
Communicate with bus operators via radio to provide instructions, updates, and support.
Public Communications and Customer Service
-
Post alerts and service changes on the BC Transit website and other social media platforms.
-
Investigate and report on service requests and feedback, including passenger complaints.
-
Provide clerical and reception support.
Operator Support and Resource Management
-
Act as the primary point of contact during emergencies, coordinating with internal teams and external authorities.
-
Document and report all incidents, accidents, and service disruptions accurately and promptly.
-
Allocate resources effectively, including assigning spare vehicles and relief operators as needed.
-
Provide guidance and assistance to bus operators to ensure a safe and successful trip.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.
About the role
Role purpose:
The Dispatcher is responsible for the real-time coordination and deployment of bus operators and vehicles to ensure the safe, efficient, and on-schedule operation of public transit services, as well as providing customer support and managing transit service communication on various platforms.
Conditions
- This is a part time temporary 6-month seasonal contract
- Wage is $27 per hour
Knowledge and Experience:
-
Minimum of 2 years of experience in a dispatcher or similar logistics/operations role.
-
Strong working knowledge of dispatching software and GPS systems.
-
Proven experience in a fast-paced, high-stress environment.
-
Knowledge of local geography and road networks in and around Whistler.
-
Previous work-related experience with social media platforms is required.
-
Previous administrative experience is required.
Skills:
-
Excellent communication skills, both written and verbal.
-
Strong problem-solving and decision-making abilities under pressure.
-
Exceptional organizational skills and attention to detail.
-
Ability to multi-task and prioritize effectively.
-
Proficiency in Microsoft Office Suite or similar software.
Key Accountabilities:
Operational Oversight
-
Monitor and direct bus movements to maintain service schedules and efficiency.
-
Respond to and manage real-time service disruptions, including detours, breakdowns, and accidents.
-
Communicate with bus operators via radio to provide instructions, updates, and support.
Public Communications and Customer Service
-
Post alerts and service changes on the BC Transit website and other social media platforms.
-
Investigate and report on service requests and feedback, including passenger complaints.
-
Provide clerical and reception support.
Operator Support and Resource Management
-
Act as the primary point of contact during emergencies, coordinating with internal teams and external authorities.
-
Document and report all incidents, accidents, and service disruptions accurately and promptly.
-
Allocate resources effectively, including assigning spare vehicles and relief operators as needed.
-
Provide guidance and assistance to bus operators to ensure a safe and successful trip.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.